Overall Ratings & Reviews The Prime Energize

Mixed feeling with this hotel. Firstly, We arrived at the hotel staff not seem to acknowledge us until we asking for check in. We got 2 free welcome drinks at the bar and that was about it, nothing more to stay in Deluxe suite apart from bigger space. Some hotel give you drinks voucher every day plus free mini bars in the room. Either got restaurant or spa discount. It would be nice if the hotel acknowlege guest special moments can make our stayed memorable. Not fair for the hotel to set up room temperature at 24 degrees . Imagine people living in different climate and unable to control temperature to suit to their body need, it was a nightmare to fight ourselves to sleep during the night. A first couple day at breakfast, staffs just busy talking and feeling like we bother them to be there. No greeting no smiling. Eggs menu never displayed on the table until we saw next table ordered . Pillow menu again not on dispayed in the room unless it was on TV. We have to asked the receptionist for softer pillow luckily we got we asking for. Indoor pool area €4 swimming cap but see other guests not wearing them make us confuse about their policy. Pool towel if spa receptionist not present you got to go back to the room to get towel. Male receptionists and young lady with straight hair were lovely and helpful. A few restaurant staff and housekeeper quite friendly as well.

I have stayed 6 nights in this hotel!! Wonderful services in all areas especially housekeeping staffs!!They did an outstanding service.Always smiling and they make sure that my room is well cleaned! All staffs were friendly who works in this hotel !! Rooftop pool with bar , indoor pool , all you can enjoy here . The breakfast was really good though.I celebrated my birthday here !! I will be back to this hotel in future for sure !🥂⭐️⭐️⭐️⭐️⭐️

Overall enjoyable but could make a few improvements. - Beds : At the time of booking there was no mention that the beds would be 2 singles pushed together with separate sheets, and no option to have an actual double bed. I feel this should be an option as this was not the most enjoyable option for my husband and I for our weekend away - Parking : I specifically asked prior to arrival if there was parking, which there is but I was not told that it had to be reserved, so when we arrived no parking available [and very difficult in surrounding areas in peak season] and had to go on a waiting list for a space. one did become available but the first 24 of having to keep moving the car and paying at the meter every 4 hours was inconvenient - Padel : I made enquiries about playing Padel as the hotel advertises this, the clube that the passed me on to a different hotel as they would not take a booking for just free play - Breakfast : Good selection and I must make comment on the delicious fresh orange juice, but the size of plates are tiny! If this is an attempt to reduce how much people take it does not work, it just means that everyone was trying to fit 3 or 4 plates on each plate setting as the plate barely held just 2 slices of toast let alone anything else. - Spa Area : I was made to purchase a swim cap for 4 euros, only to find that no one else in the spa area was being asked to wear one and the policy of them was not enforced, so it felt like I was asked for 4 euros for nothing, I would not mind paying if their own rules were enforced. Positive Comments : Lovely and convenient location, very nice terrace to the room and the room was nice and clean and the shower towels were a good size. Edit after hotels response : I just wanted to edit this post to acknowledge that this is one of the best responses I have received from a business, to accept the constrictive feedback and at least they will take them on board, is one of the lost professional responses I have seen in a long time - so thank you to the hotel for this

The room was ok. However, you need to take care of small insects everywhere. The breakfast is various and the restaurant is directly linked to the hotel. The pool is too small and was fully occupied. Further this hotel is flooded by British. So it was a bit noisy at night. Further the rooms are not well isolated. You are within 15’ at the beach which is awesome. One more thing, try out the breakfast at the beach club which you can get for 7,50 Euro per person on top.

We have just got back from staying hear ,we spent 6 nights lovely clean hotel ,breakfast ,good lovely fresh orange juice ,staff very helpful and friendly, loved the roof pool ,the beach a short walk plenty of restaurants to eat can't fault this place in any way hope the staff liked there box of chocolates my husband gave for all the staff ..