Dear Sir/Madam. Warm greetings and good health from our Amaris Hotel Cihampelas Bandung Team, we would like to express our deepest gratitude for your willingness to take the time to review and provide positive feedback for the Amaris Cihampelas Bandung Hotel, it is a pride, honor and high appreciation for us to get a good review from you for the service at our hotel and its facilities. In response to your comments? Sir/Madam regarding the problem of the room AC not being cold, we apologize in advance for the inconvenience. And we need to inform you that the condition of the room AC has been repaired by the technician & has returned to normal. We apologize if there are still shortcomings in serving you. Hospitality is our priority in serving our guests. With a smile and humility, we again invite you and your family to come visit and experience the valuable experience at our hotel again. Always be healthy for you and your beloved family. Best regards, Ridwan Setiawan. Hotel Manager