I stayed at the Rattan Inn to attend my nephew's wedding reception at the Calamus Ballroom. Check-in was around 5:00 PM, but I couldn't get into my room because it wasn't ready yet. I waited quite a while, so I finally told the receptionist I wanted to cancel and find another hotel. Eventually, they found me another room. I wondered why they didn't find it sooner. Other things, like the facilities and cleanliness of the room, were good and met hotel standards.