8.4
Very Good

From 3,561 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Swiss-Belinn SKA Pekanbaru
All
Staff Friendliness (16)
Room Space (16)
Bedroom (15)
Bathroom (14)
Hotel Area (14)
Ambiance (13)
Surroundings (12)
Distance to City Center (10)
Accessibility (10)
Wifi (10)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Swiss-Belinn SKA Pekanbaru

Number of reviews per page
20
40

Customer reviews

z***m
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Overall it is very good, but for smokers there is no smoking room here.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Mar 2025
Dear valued guest. Thank you for your positive review regarding your stay at Swiss-Belinn Hotel Pekanbaru. We are glad that you enjoyed your stay overall. We understand the needs of our smokers and apologize for the unavailability of smoking rooms. Our policy of not providing smoking rooms in the rooms is to maintain air quality and the comfort of all guests. We appreciate your understanding. We hope to welcome you back again at Swiss Belinn Ska Pekanbaru in the future.
Translated by Google Icon
See original
s***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Before I asked for a connecting room but it was full, I was disappointed actually, I looked for a solution that was close by... the staff was friendly
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
23 Mar 2025
Dear valued guest. Thank you for your positive review regarding your stay at Swiss-Belinn Hotel Pekanbaru. We understand your disappointment regarding the availability of connecting rooms. We apologize for the inconvenience. We are glad that our staff was able to provide an alternative solution with adjacent rooms. We appreciate your compliments on the friendliness of our staff. We will continue to strive to improve our services. We hope to welcome you back again at Swiss Belinn Ska Pekanbaru in the future.
Translated by Google Icon
See original
Profile Picture
Oon a.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

stable and friendly..I like it...and will stay again
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
19 Mar 2025
Dear Mr. Oon A. Thank you for your positive review regarding your stay at Swiss-Belinn Hotel Pekanbaru. Your happiness is our priority, and we are glad to hear that you felt comfortable and welcomed. We strive to provide the best service to every guest, and we are happy to know that we have met your expectations. We hope to welcome you back again at Swiss Belinn Ska Pekanbaru in the future.
Translated by Google Icon
See original
r***y
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Best. Comfortable stay at Swiss bell
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
04 Feb 2025
Dear Guest."Thank you very much for your positive review and perfect rating of 10/10 at Swiss-Belinn Ska Hotel Pekanbaru! We are very happy to hear that you find Swiss Belinn Ska Hotel Pekanbaru one of your choices of the best and most comfortable hotels. We will continue to strive to provide the best experience for all our guests. We hope to welcome you back again in the next opportunity at Swiss Belinn Ska Pekanbaru.
Translated by Google Icon
See original
Fakta A.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 10 week(s) ago

the staff is very friendly and responsive
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
24 Jan 2025
Dear Mr. / Mrs. Fakta A-AThank you very much for your positive review at Swiss-Belinn Ska Hotel Pekanbaru! We are very happy to hear that you found our staff's service friendly and responsive. That is a very meaningful compliment for us. We will continue to strive to provide the best experience for all our guests. We hope to welcome you back again at Swiss Belinn Ska Pekanbaru in the next opportunity.
Translated by Google Icon
See original
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.0

/10

Reviewed 12 week(s) ago

The check-in process was not smooth. I only got a room at 3 o'clock. I had to keep asking. Even though I arrived before 2 o'clock, I had to wait for more than an hour.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
15 Jan 2025
Dear Guest. Thank you for your feedback. We are very sorry to hear that your check-in experience was not as expected. We understand how valuable your time is and the process should have been smoother. We will investigate this matter immediately and take steps to ensure future check-ins are more efficient. To help us improve our service, We hope to welcome you back to Swiss Belinn Ska Pekanbaru in the near future.
Translated by Google Icon
See original
Z***h
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

Rama staff was very helpful at check-in.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
13 Jan 2025
Dear Guest."Thank you very much for your positive review and perfect 10/10 rating at Swiss-Belinn Ska Hotel Pekanbaru! We are very happy to hear that you found our service helpful during Check-in and our staff friendly. That is a very meaningful compliment for us. We will continue to strive to provide the best experience for all our guests. We hope to welcome you back again in the next opportunity at Swiss Belinn Ska Pekanbaru."
Translated by Google Icon
See original
Z***h
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

Rama staff assists at check-in
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
13 Jan 2025
Dear Guest."Thank you very much for your positive review and perfect 10/10 rating at Swiss-Belinn Ska Hotel Pekanbaru! We are very happy to hear that you found our service helpful during Check-in and our staff friendly. That is a very meaningful compliment for us. We will continue to strive to provide the best experience for all our guests. We hope to welcome you back again in the next opportunity at Swiss Belinn Ska Pekanbaru."
Translated by Google Icon
See original
P***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

Will stay here again if I have time off with my family
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
13 Jan 2025
Dear Guest. Thank you very much for your positive review and perfect rating! We are very happy to hear that you enjoyed your stay at Swiss-Belinn ska pekanbaru. See you on your next visit with your family at Swiss Belinn Ska Pekanbaru!"
Translated by Google Icon
See original
Y***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

It's really good, you can do a staycation again if you have the time and opportunity, the service is good and it's very close to SKA Mall and Living World.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
04 Jan 2025
Dear Guest. Thank you very much for your positive review and perfect rating! We are very happy to hear that you enjoyed your stay at Swiss-Belinn ska pekanbaru. Our team always strives to provide the best service for every guest, and we are touched to hear that. See you on your next visit to Swiss Belinn Ska Pekanbaru!"
Translated by Google Icon
See original
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 16 week(s) ago

Nice
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
04 Jan 2025
Dear Guest Thank you for sharing your positive feedback! We're glad you enjoyed your time with us. We value your business and hope you'll consider Swiss-Belinn SKA Pekanbaru for your future stays in Pekanbaru .
K***i
icon-origin-TRAVELOKA

9.4

/10

Reviewed 17 week(s) ago

Safe, clean, comfortable environment... Friendly staff from all sectors and OK service... thank you ☆☆☆☆☆
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
09 Dec 2024
Dear Guest, Thank you very much for your positive review! We are very happy to hear that you felt comfortable with our staff service and the comfort of your room during your stay at Swiss-Belinn Ska Pekanbaru. We always strive to provide the best experience for every guest who comes and we are happy to welcome you back again in the future.
Translated by Google Icon
See original
S***S
icon-origin-TRAVELOKA

10.0

/10

Reviewed 18 week(s) ago

Friendly hotel staff, clean hotel
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
03 Dec 2024
Dear Guest, Thank you very much for your positive review! We are very happy to hear that you felt comfortable with our staff service and the comfort of your room during your stay at Swiss-Belinn Ska Pekanbaru. We always strive to provide the best experience for every guest who comes and we are happy to welcome you back again in the future.
Translated by Google Icon
See original
Profile Picture
Jenindra i.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 18 week(s) ago

Good room, good staff, but the gym is really small
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
03 Dec 2024
Dear Mr. Jenindra I, Warm greetings from Swiss belinn ska pekanbaru. Thank you for choosing Swiss belinn ska pekanbaru and taking the time to share your experience during your stay with us. The experience you share is a valuable appreciation for us, and becomes more motivation to be able to provide better service in the future. Your input means a lot to us to continue to improve our services. We hope to welcome you back on another occasion.
Translated by Google Icon
See original
G***t
icon-origin-TRAVELOKA

10.0

/10

Reviewed 18 week(s) ago

In the future, it would be better to add more receptionists so that when checking in you don't have to wait too long if there is an event or activity at the hotel. Thank you.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
27 Nov 2024
Dear Guest, Thank you very much for your feedback regarding our service. Your feedback means a lot to us to continue improving our service. We always strive to provide the best experience for every guest who comes and we are happy to welcome you back on another occasion.
Translated by Google Icon
See original
Profile Picture
khairul h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 19 week(s) ago

Good staff service in comfortable rooms.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
23 Nov 2024
Dear Khairul, Thank you very much for your positive review! We are very happy to hear that you felt comfortable with our staff service and the comfort of your room during your stay at Swiss-Belinn Ska Pekanbaru. We always strive to provide the best experience for every guest who comes and we are happy to welcome you back again in the future.
Translated by Google Icon
See original
Zaidan M.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 19 week(s) ago

The hotel staff are friendly, the bedroom, bathroom and hotel area are clean, the only downside is that there is no basement in the car park, so it rains from the lobby to the car, luckily the security guard was quick to provide an umbrella.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
23 Nov 2024
Dear Zaidan, Thank you for your very positive review! We are glad to hear that you were satisfied with the friendliness of the staff, the cleanliness of the bedroom, bathroom, and the hotel area of Swiss-Belinn ska pekanbaru. We always strive to provide the best service for guest comfort and we look forward to welcoming you back again in the future!
Translated by Google Icon
See original
Profile Picture
Dhedi c. s.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 22 week(s) ago

I was a little disappointed, because there was no communication between Traveloka and the hotel, because I ordered from Traveloka and asked for 2 rooms and a connecting door, but after arriving at the hotel, they said that Traveloka did not convey this.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
15 Nov 2024
Dear Mr. Dhedi, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the connecting room request. We will ensure to improve coordination with Traveloka so that in the future any special requests can be conveyed clearly. Thank you for your valuable feedback. We hope to welcome you back with a more comfortable and expected stay experience. Warm regards, Swiss-Belinn Ska Pekanbaru
Translated by Google Icon
See original
G***t
icon-origin-TRAVELOKA

9.4

/10

Reviewed 24 week(s) ago

The sound from outside the room could be heard inside the room.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
18 Oct 2024
Dear Guest, Thank you for staying at Swiss-Belinn ska pekanbaru and taking the time to provide a review. We apologize for the inconvenience you experienced regarding the noise from outside the room that was heard inside. Guest comfort is our top priority and we greatly appreciate your feedback. We hope you will give us the opportunity to welcome you back and provide a better experience in the future.
Translated by Google Icon
See original
Herman s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 29 week(s) ago

Nice place, near ska mall and livingworld.

Find this review helpful?

Accommodation's Reply
11 Sep 2024
Dear Herman, Thank you for your kind review. We are glad you enjoyed your stay with us at Swiss-Belinn SKA Pekanbaru. We appreciate your kind words about the convenience of our hotel. Your feedback is very important to us, as it helps us improve our services and ensure that we continue to provide the best experience for our guests. Your insights are invaluable as we continuously strive to enhance our services. Safe travels, and we hope to welcome you back for a more positive experience.
Number of reviews per page
20
40