8.7
Very Good

From 111 reviews

Provided by travelers on
Cleanliness

8.7

Room Comfort

9.0

Meal

8.0

Location

8.1

Service and Facilites

8.6

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Traveler Reviews UrHome ApartHotel

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Customer reviews

Lim
icon-origin-TRAVELOKA

8.4

/10

Reviewed 234 week(s) ago

I stayed here for 1 night only and found this place quite ok. For every bathroom, the shower was broken, and the toilet didn't seem to have been thoroughly cleaned. In return, the owner and the staff are quite nice.
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1 people find it helpful

Accommodation's Reply
26 Oct 2020
Hello I'm an employee of the Urhome family. First of all, I would like to thank you very honest reviews and thank you for choosing Urhome as my stopover. I'm so sorry that there were problems while I was here. I recorded it and will fix it immediately. Hopefully next time she will have a better experience at the hotel. Urhome wishes you a good day ^^
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Luong T. T.
icon-origin-TRAVELOKA

5.2

/10

Reviewed 274 week(s) ago

Having been in Urhome a lot of times, I was very satisfied in 1 and a half months but last time I was extremely disappointed. The previous hotel owner was Anh Khoa, but this time I was told that the hotel was transferred to another owner, which is why the hotel became so much worse that it was not worth the price of more than VND 500k per night. The receptionist was very enthusiastic, but the room was dirty, the old towels were watercolor, hard and dry like the whole year had not been changed, the bed was sunk in back pain, the blanket looked old and dirty and the room was not clean. will. If you do not ask, no matter how many days you stay, the staff will not clean the room and I told you to clean the room, the staff will empty the trash and finish it, not cleaning the floor or scrub the bathroom door like before: ((.I feel like asking her not to clean the floor, she only told me to forget that she cleaned three times and then I still look dirty.) Every time I go to Hanoi, I am here but I guess this time it is. The last time I was in Urhome, I hope the hotel will improve to be the same Urhome as before.
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1 people find it helpful

Huynh L. Q. T.
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Family
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9.7

/10

Reviewed 277 week(s) ago

Clean hotel, enthusiastic staff ❤️❤️❤️❤️
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1 people find it helpful

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Nguyen C. C.
icon-Medical
Medical
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9.4

/10

Reviewed 293 week(s) ago

All of the staff are very enthusiastic and hospitable. Forgot to tip your receptionist for lemonade yourself :))))
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1 people find it helpful

Ang E. K.
icon-Romantic
Romantic
icon-origin-TRAVELOKA

5.8

/10

Reviewed 314 week(s) ago

Got bed bugs and surrounding not accessible.

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Le Nguyen N. H.
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Romantic
icon-origin-TRAVELOKA

9.7

/10

Reviewed 315 week(s) ago

The hotel is located in lane 277, Quan Hoa so very quiet. Opposite the hotel there is a small park but it makes me feel very peaceful. I put in the discount, so I found the price very good compared to the quality here. Well, the only minus point of the hotel is a little secret room because there's no window but that doesn't matter :))
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2 people find it helpful

Nguyen T. N.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 328 week(s) ago

A bit far from the center but comfortable.
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Hao Hao
icon-origin-TRAVELOKA

8.5

/10

Reviewed 328 week(s) ago

If you just need to find a place to sleep, this hotel is quite ok in the price range, the bed is slightly stiff but the overall is quite ok, friendly staff who are on duty 24/24. rooms are ok not too expensive, suitable for business trips in Cau Giay area but cannot find accommodation
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1 people find it helpful

tuong y.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 331 week(s) ago

Urhome in a quiet location, friendly polite staff There are elevators and phones from the room to support is a plus point because some apartments with the area are missing 2 facilities This upstairs has a kitchen so it can cook or borrow tools, but the stove is a bit dirty and messy because it is a common kitchen
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1 people find it helpful

Dinh H. P. K.
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 341 week(s) ago

Really very pleased to come to UrHome ApartHotel. From boss Boss to the staff and especially a small, very small friend is extremely hospitable. Type to leave without missing you. Thank you very much, Urhome!
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2 people find it helpful

Le Thi D. L.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 341 week(s) ago

Great. Come here when you come to Hanoi
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1 people find it helpful

Sharon P.
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 343 week(s) ago

The best choice for business trip if you want to find a cozy, clean and reasonable price room in center of Hanoi.

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Luong T. T.
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Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 352 week(s) ago

The hotel is too great. Satisfied from the spacious, clean and comfortable rooms, the owner came to the receptionist and she cleaned the room, every time she came back to Vietnam, she must be here. Vote 5 stars for quality. No point
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1 people find it helpful

Nguyn Trang
icon-Romantic
Romantic
icon-origin-TRAVELOKA

9.1

/10

Reviewed 353 week(s) ago

Clean rooms, cute furnishings feeling close to home. There are also eating bowls, chopsticks and eating paper. I booked deluxe room so the bed was very quiet and comfortable. However, the network is poor and water is weak. If I have a chance, I'll come back.
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1 people find it helpful

Nguyen T. C. N.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 359 week(s) ago

Attentive employee. Did I forget my phone also ships to my city?
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Dung P.
icon-Business
Business
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6.4

/10

Reviewed 363 week(s) ago

Locked out at the front door because nobody was watching the reception and no one opened the door.
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pbcquoc
icon-Romantic
Romantic
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6.0

/10

Reviewed 370 week(s) ago

Older room than the picture. Air conditioning is not cool. Generally not yet 3 stars.
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Kent N.
icon-Business
Business
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9.4

/10

Reviewed 382 week(s) ago

Clean, friendly staffs and very comfortable. Location is not too bad

1 people find it helpful

Nguyen H. N.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 382 week(s) ago

Really comfortable, friendly and clean

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Benjamin J. F.
icon-Romantic
Romantic
icon-origin-TRAVELOKA

8.6

/10

Reviewed 383 week(s) ago

Friendly staff, clean room but there was a problem with hot water. Dishonest cleaner! If you guys lost anything, please ask the receptionist because the cleaner wouldn't give you back until you asked for being clear. And don't leave anything which you think they are precious in the room! Btw the location is quite far from the center.
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