Dear Mr/Ms. Yuki, Thank you very much for choosing to stay with us and for taking the time to share your feedback. I am truly sorry to learn that your arrival experience did not meet your expectations, particularly regarding the check-in and luggage delivery process. Please accept my sincere apologies for the inconvenience caused by the extended waiting time during check-in and for the delay in having your luggage delivered to your room. We fully understand how important a smooth and efficient arrival is in setting the tone for an enjoyable stay. Unfortunately, during the period of your arrival, our Front Office experienced an unusually high volume of check-ins, which led to temporary delays in both registration and porter service. Nonetheless, this should not have affected the level of care and efficiency that we strive to deliver. Your comments have been shared with the relevant departments to reinforce our operational coordination and ensure that such delays are minimized in the future. Once again, I truly regret that your first impression did not reflect the standards of excellence we are known for. I do hope we will have the opportunity to welcome you back in the future and provide you with the seamless and memorable experience you rightfully expect from a stay with us. Yours sincerely, Vincent Guironnet General Manager

Dear Ms. Lira, Thank you fro staying at The Apurva Kempinski Bali. We are delighted to read that our team, especially Kevin, has made your stay memorable. We look forward to welcoming you back at our resort. Kind regards, The Apurva Kempinski Bali

Dear Mr. Benny, Thank you for staying at Apurva Kempinski Hotel Bali and for your great review. We look forward to welcoming you back again in the future. Best regards, Apurva Kempinski Hotel Bali

Dear Ibu Yuliana, Thank you for your return to The Apurva Kempinski Bali. Feedback like this will encourage our staff members even more determined to seek further ways to improve the service levels we are giving to our guests. Warm regards, The Apurva Kempinski Bali

Dear Valued Guest, Thank you very much for staying with us. It is with regret to learn that your recent stay was less than exceptional, hence impaired your overall impressions on us. Please rest assured that we will focus on improving all areas of your concern in order to ensure that future guest experiences will be better. Once again, we sincerely apologise for the lapses you encountered. I truly hope that we will have the opportunity to welcome you back in the near future to restore your confidence in our hotel. Warm regards, Vincent Guironnet General Manager

Dear Valued Guest, Thank you for choosing The Apurva Kempinski Bali. We are dleighted that you had a wonderful experince when staying with us. We look forward to welcoming you back at our resort in the near future. Kind regards, The Apurva Kempinski Bali

Dear Mr. Rizaldy, Thank you for choosing The Apurva Kempinski Bali to celebrate your special moment, and we are delighted to hear that you had a memorable experience. We look forward to welcoming you back in the future. Best regards, The Apurva Kempinski Bali