A fantastic stay, beautiful hotel overlooking Trafalgar Square.
As a Platinum Member on Hotel.com I am always eligible for a free upgrade but have never received one up until now.
On arrival and check in, I asked if there was an upgrade available and the person who checked us in, Natalia, could not have been more helpful, friendly and welcoming. She immediately looked into it for us and within 10 minutes we were upgraded to a Junior Suite overlooking Trafalgar Square. The service from Natalia was exceptional and we had the most amazing stay.