Overall Ratings & Reviews PentStudio West Lake Hanoi

The room is spacious and airy, but the bathroom has a bit of a sewer smell. Good service

The apartments are really cool and very nicely designed and furnished. All is very clean. The bed super comfortable. The service is very good. Highly recommended.

Medical room, 11th floor, each crime is a view of the construction site and it's amazing everything is available from dishwashers to washing machines and ovens 🤭

Mình rất hài lòng về dịch vụ tại đây. Mình thuê căn hộ 75m2, rộng rãi, sạch sẽ. đi đúng thời tiết đỉnh lạnh nhưng heat ở apartment rất ok. bật xíu là ấm liền. phòng ốc sạch sẽ, hình ảnh và lúc nhận phòng giống nhau. tuy là căn hộ nhưng mỗi ngày đều có nhân viên lau dọn vệ sinh. Tuy nhiên, phòng ở khá xa khu vực đi chơi như Hồ Gươm hay địa điểm trung tâm. Mình thấy phù hợp với những ai du lịch nghỉ dưỡng nhiều hơn nhé. Sẽ quay lại nếu có dịp

Booked a room and paid a surcharge for 4 people, but there was not enough furniture for extra booking: 2 sets of toothbrushes and toothpaste, no bed mattress, room only enough for 2 people to sleep. In addition, the room's facilities are not complete as stated in the description: the electrical outlet is flickering, the bedroom air conditioner is broken on one side, there is no projector. Tv also doesn't have many channels, only youtube. The view is also bad because it's on a low floor and can't be pre-selected, so it can't be considered a penthouse Before checking in, I actively called the front desk service but still couldn't get the guest's information, asked again and again many times, in the end still do not support extra beds or full furniture. Dissatisfied because the price paid is not commensurate with the quality.