Overall Ratings & Reviews Hotel San Marco

Prato city centre hasn’t got many accommodation options and this hotel, on paper was the pick of them. Don’t know how it got its 9.2 rating? We did get to check in a little earlier which was fantastic. We dumped our bags and went out for a bite. When we returned, we realised they gave us a room with a double bed instead of a queen that was booked. We went to reception to ask if we could change to the room we paid for and the man behind the desk became hostile stating we should have told them earlier. After saying we only just put our bags in the room, we were allowed to move to a room with a queen bed - that we paid for. This room was in the middle of being renovated. It was also very noisy from 8.00am onwards from housekeeping and other guests. Good location, but would not stay here again.

Excellent service. Very close to train station.

The staff was excellent. They helped with directions to banks, train and dining. We arrived late and our room was ready. Very clean rooms. Staying there again on our way back state side.

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Average. Good enough for 2 nights or so. Location is very far from Florence.

I only stayed 1 night but it was comfortable and had a great night of sleep. The location was perfect. Close to the piazza, restaurants and it’s only 10 minutes or maybe less to the station.

Nice, similar to a hostel with own bathroom. Great breakfast. Staff helpful and most spoke English. Good location close to restaurants and shops.

Very nice hotel for a short stay. The room was very clean and the breakfast was great. Staff friendly and helpful. Perfect location as it's just around the corner from the main town square. There was some road noise outside with the windows open, but double glazing and air conditioning meant that wasn't an issue.

The hotel staff was great, and were helpful with suggestions for dining, Gelato and local area sites to visit. Clean rooms, breakfast and at a nice price, plus they speak English.

Thx for Dritan

location is perfect just need to renovate the elevators

they still need to refurbish the lobby and the elevators

Very professionnel

Très bien situé

Posizione perfetta per visitare il centro. Personale disponibilissimo, cordiale e professionale. Ampio parcheggio nelle vicinanze. Ottimo rapporto qualità/prezzo.

Di passaggio a Prato , seppure la struttura non è di quelle moderne , devo dire che il personale è stragentile e disponibile e la pulizia ottima ! 25 minuti di macchina e sei a Firenze. Buona soluzione

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Bon sejour et bon accueil

bra läge,trevlig personal

Quarto era ok, limpo, mas travesseiros não eram bons, nem a cama. Poderia ter uma luz mais forte no quarto. Banheiro pequeno. Chuveiro muito bom, mas o ralo do Box não dá conta e quase inunda. Café da manhã ok. Poderia ter ovo mexido também como opção. Mas o croassant e um outro folhado salgado estavam muito bons. Atendimento foi excelente. No geral foi uma boa estadia