Dear guests,
Thank you for your feedback. I sincerely apologize for the problems you encountered during your stay here. This is by no means a comment we would like to see, I guarantee that I will consider each point you raise. If possible, I would like to learn more about your feelings when staying here, so that I can better understand how to improve the quality of service and hotel for you and other customers.
Thank you for choosing our hotel, we hope to have another opportunity to serve you well.
Love,
Hotel staff.