Overall Ratings & Reviews DoubleTree by Hilton Jakarta Bintaro Jaya

Very ideal for a staycation with family

First time trying DoubleTree By Hilton, initially wanted to be in Cikini but another thing is Bintaro is good because it is in the same area as the mall. Didn't expect to be able to check in early, at 11 am we could go straight to the room. The room area is clean and fragrant, got free cookies for the kids from the staff when checking in.. Don't ask about the facilities, all are the best.. kids activities are guaranteed to be happy staying here. Breakfast is delicious with lots of choices, it's just a shame because it was crowded we had to wait a long time. See you nest time DoubleTree🩶

strategic location close to the mall. friendly staff, helpful and serving, full entertainment hotel facilities, kids friendly, delicious food menu

It was an overall good experience stay. The location is good, next to the vibrant mall in Bintaro Jaya. The facility was great, the staff were very friendly and helpful. The breakfast could be better in terms of the menu choices and taste.

I booked 2 rooms there. 1 room (1501) was ok. 1 other room was not ready yet, even after 4 pm, and when someone finally gave me the key (1508 written on the key tag), it was apparently a wrong key, coz when we entered that room, it was already occupied by other person. We called the reception and someone said our correct room number was 1511 (then why they sent us the key for room 1508 in the first place????). The person also said that he will deliver the right key upstairs, so we waited. But after approx. 30 mins waiting, no one came and we had to come down to the reception to get the key for the right room 1511. Terrible service from the front office staff. Really disappointed. One saving grace was the room conditions both are OK. It was clean, comfort and all facilities such as aircon and hot water are working well.

The meals for breakfast need more taste and spice.

Good hospitality from all the staff. Also, the room and interior are nice and neat.

A memorable first experience staying at DoubleTree with family.

The hotel staff is nice and very friendly, the rooms are also very comfortable and clean.

family friendly hotel, near mall, easy road access. big room, clean

We stayed at the Doubletree by Hilton Hotel for three days and two nights (2-4 Apr) and we were given a corner room that was spacious for us. The kids love the pool, while Ayah Bunda like the gym. Our brunch experience at the restaurant was excellent! It offers a variety of food options, including a kids menu. The hotel is conveniently located near BXC2 and offers a variety of entertainment alternatives.

the location is in the same building as bxchng, clean and comfortable... wow, so so

good hotel next to the mall which makes it fun to look for food, the swimming pool is also good, the breakfast is delicious with a variety of food, only lacking the chili sauce (terasi/onions) which is not there. Check in was a bit long even though I left it at the mall until 4 pm the room was not ready

I stayed on April 3, 2025 (Thursday) got room 1210.. overall everything is good,,staff friendly,room cleanliness,food is also delicious.. we just had trouble checking in,we arrived at 15.20,,but we only got a room at 17.10,,is it that long? even though we got a welcome drink and there is a waiting room on the 2nd floor.. improve the customer check-in time again, don't wait that long,,

more improved for the best service. And more food variants added to make it more attractive to visitors

The hotel is comfortable, clean and close to the mall

Hotel was nice enough to upgrade our room to the higher floor. Thumbs up! The view was great with big windows overlooking the mountains. Room was comfortable and spacious. The pool was small but very fun for the kids. Breakfast was awesome with many choices from cold cuts to laksa and my favorite American breakfast. We'll come back to this hotel!

A very nice staycation experience. Started from dikasih free cookies upon checkin & then my room got upgraded for free to Deluxe King. Shout out to mba Bella (Front Office) for the warm hospitality & all staffs for being friendly and helpful. Room was spacious, bright, nice view & soundproof. I love the location also since its connected to the mall! Breakfast was so so, mungkin bs ditambah variety of foods nya Keep up the good work Doubletree Bintaro!😊

The staff is very kind, friendly, and superzz helpful. They helped us many times with humble. They offered us a hand even though I didn't ask for it. The place was really nice and comfortable. Such a wonderful staycation!

An impressive hotel with easy access and an attractive surrounding area for families, and good hotel facilities.