Official Ticket Guarantee
Travel worry-free with Official Ticket Guarantee from Traveloka.
Get bus and travel tickets only on Traveloka App
What is Official Bus & Travel Ticket Guarantee?
It is a guarantee that your e-ticket will be accepted by the bus provider and your seat will be secured. Should you be denied boarding, our 24-hour customer service is always ready to assist you.
Fill in your trip details
Start your search by filling in your departure location and destination, date of travel, and number of seats.
See schedules and prices
See bus and/or shuttle options, including their route, schedules, and ticket prices. You can also filter your search to find your favorite bus operator more easily.
See bus/shuttle details
Tap on one of the buses or shuttles to find more details, such as bus facilities, route, schedule, price, and photos. Tap Select to choose this bus.
Fill in passenger details
Fill in your contact and passenger details. Make sure all details are correct. Some buses also allow you to select your seats.
Get your e-ticket
Once payment is confirmed, the e-ticket will be sent via email or SMS. You can also see your e-ticket via My Booking at the homepage.
Terms & Condition
- The Official Ticket Guarantee is applicable for all bus and shuttle ticket bookings made through Traveloka.
- This guarantee covers the unlikely events that you cannot board the bus because your Traveloka e-ticket is denied.
- In the conditions mentioned above, you are advised to call Traveloka’s 24-hour Customer Service for an immediate solution.
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