Updated information about Bamboo Airways flight cancellation

Bamboo Airways rescheduled my flight

We regret that the flight reschedule change affected your travel plan. If your flight is rescheduled by the airline, you can refer to the following policies:

A. Your flight was rescheduled earlier less than 1 hour or delayed less than 3 hours to the original departure time:

According to the latest policy from Bamboo Airways, rescheduling a flight less than 1 hour earlier or less than 3 hours later than the original departure time is considered a minor schedule change. Therefore, the regular ticket policy will still apply, so we encourage you to take a new flight from the airline.

1. If you need to refund, the normal refund policy will apply. You can refer to the following instructions:

If your booking meets the cancellation conditions, please refer to this guideline: https://www.traveloka.com/en-vn/help/flight/flight-managing-booking/flight-changes/refund/how-to-cancel-and-refund.

Note:

• You will still need to select “Self-cancellation” as the reason for refund because as mentioned above, the airline considers this case to be a minor schedule change and does not have a special support policy.
• Requesting a refund before/within 3 hours/ or after departure time will have different refund fees. You should submit your refund request at least 3 hours before your departure time to avoid increased refund fees from the airline.
• Regularly monitor flight status updates from the airline and Traveloka (via push notification, email) for timely support.
• If the reason for refund is not valid, Traveloka will base on the airline's policy to update the correct reason and send it to the airline.
• The result of the ticket refund depends entirely on the airline's decision.
• Once confirmed and agreed to refund, the refund request cannot be canceled, the refund time can be extended up to 90 working days (excluding Saturdays, Sundays and holidays) from the date of receipt of complete information. believe. Please refer to the refund process at https://www.traveloka.com/en-vn/help/flight-hotel/flight-hotel-info/fh-cancellation/whats-my-refund-status

2. If your booking is non-refundable, Traveloka unfortunately can not support you in this case because this is the airline's policy. Therefore, please consider using the ticket. 

B. Your flight was rescheduled earlier more than 1 hour or delayed more than 3 hours to the original departure time:

According to the latest policy from Bamboo Airways, rescheduling a flight more than 1 hour earlier or more than 3 hours later than the original departure time is considered a major schedule change. Therefore, recovery policy will be applied:

• Refund: You can send request via Refund Online on the Traveloka app according to the following instructions: https://www.traveloka.com/en-vn/help/flight/flight-managing-booking/flight-changes/refund/how-to-cancel-and-refund, select the reason "Rescheduled by airlines" as the reason of refund.

Note:

• Refund with reason “Rescheduled by airlines” must be submitted at least 3 hours before original departure time.
• Regularly monitor flight status updates from the airline and Traveloka (via push notification, email) for timely support.
• If the reason for refund is not valid, Traveloka will base on the airline's policy to update the correct reason and send it to the airline.
• The result of ticket refund depends entirely on the airline's decision.
• Once confirmed and agreed to refund, the refund request cannot be canceled, the refund time can be extended up to 90 working days (excluding Saturdays, Sundays and holidays) from the date of receipt of complete information. believe. Please refer to the refund process at https://www.traveloka.com/en-vn/help/flight-hotel/flight-hotel-info/fh-cancellation/whats-my-refund-status