If approved, you will receive your refund within 90 days after your refund request is submitted. However, it can take shorter or longer, depending on the processes applied by the airline.

Here is an illustration of the refund process:

• Refund request received by Traveloka
• Refund requests forwarded to airline
• Refund approved by airline
• Refund amount sent by Traveloka
• Refund amount received by you

In the unlikely event where your departure date has passed but your refund request is still being processed, there is no need to contact us again. Traveloka works closely with airline partners to make sure your refund request is processed accordingly.