If approved, you will receive your refund within 90 days after your refund request is submitted. However, it can take shorter or longer, depending on the processes applied by the airline.
Here is an illustration of the refund process:
In the unlikely event where your departure date has passed but your refund request is still being processed, there is no need to contact us again. Traveloka works closely with airline partners to make sure your refund request is processed accordingly.