Help Center - Hotels

How to Know If My Booking Has Been Confirmed

Hotel Receptionist Couldn’t Find My Booking

Cannot check in at the hotel

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Resend My E-ticket and Voucher

Cannot Find the Hotel Location

How to Resend My E-voucher

I have successfully obtained my voucher. How can I use it to check in at the hotel?

Can I use promo coupons to book Pay upon Check-in rooms?

Hotel Voucher Not Received

I’ve made a payment, but the accommodation charged me with some additional fees to my credit/debit card. What should I do?

I forgot to bring the credit/debit card that I used to make my reservation. Is this OK?

I want to reschedule my stay

I want to refund a hotel booking with non-refundable policy

How to Cancel and Get a Refund for My Hotel Booking

Where to Request Refund for Hotel Booking

How to Reschedule My Hotel Booking

How to Check My Refund Status

Why can't I find the option to reschedule my booking?

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?

I’ve booked a Pay upon Check-in room and would like to cancel it. If there’s any cancellation fee imposed, how do I pay for it?

What are the available payment methods to pay for Easy Reschedule?

I don’t Process Any Refund, Why is The Booking Refunded?

Refund Hotel Booking for Non Refundable Policy

Checking Your Booking Status

Hotel Rescheduling Fees

I want to reschedule a non-refundable hotel booking

How to Reschedule a Non-refundable Hotel Booking

How do I reschedule my booking?

What is Hotel Easy Reschedule?

How to Reschedule Hotel Reservation Due to Wrong Booking

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

Does Easy Reschedule incur any charges?

Why can't I find the Easy Reschedule feature in My Booking?

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

How to Request for Tax Receipt/VAT Invoice