The hotel is very old. The furniture is old. It is impossible to get through to the reception. They did not help with the luggage when checking out. The breakfasts are average. Only the location of the hotel can be the reason to stay here. It is definitely not five stars. I think even less than four stars

We had booked our stay many months ahead of time. Just a normal room with breakfast. When we arrived at the hotel we were treated as the guest of the week and upgraded to a beautiful suite. When we walked in the suite had been set up with a lovely bottle of wine and a charcuterie board…after a long day of traveling there was nothing better….the staff and service was impeccable…This was our second stay with the Sofitel in Buenos Aires and hopefully not our last. Thank you so much for making us feel so welcome and so spoiled!

Awesome place to stay! I stayed here for three nights in mid-December 2024 as part of a Holland America pre-cruise hotel/ transfers and I’m glad they chose this hotel. It is very upscale and in a lovely area. Across the street is an upscale shopping mall so it’s convenient. My room was spacious and the bed and pillows were comfortable. There was a coffee maker and a safe in the room. Love the bidet! Housekeeping is amazing and they come twice a day. They have the best housekeeping of any hotel I’ve stayed at in the US, Canada, Iceland and Europe. They also provide free bottled water every time they come. It’s so welcome when it’s so hot in the city. Love the shower and the amenities. The concierge, Ciara, helped me a lot when my luggage was delayed. She went above and beyond the call of duty to contact the airline and give me status updates. The breakfast buffet was included and it was sumptuous!!! Just amazing!! Hot food, cold food, all kinds of fresh juices, you name it!! The restaurant is also excellent. The service is the best and the menu is great. I enjoyed having dinners here very much.

If you stop here with a cruise line package then expect very slow check in, noisy rooms, uncpmfortable beds, cold unappealing breakfasts and old fashioned rooms oh and very slow lifts. Would never choose to stay of my own choice but this was booked through Regent Seven Seas Cruiseline.

Everything was in place. Staff was very nice except for one of the front desk that answered the phone once and gave me anticipated, cutting answers before understanding my request. The bathtub drain overflow and therefore the bathroom had some water on the floor, nothing big. Did not receive information about the offered services during check in.