Holiday Inn Express Medellin by IHG

Service

The staff was great! Very helpful and the hotel was walking distance to malls, restaurants and everything you could need.

Excellent

The breakfast was not good

⭐

Great

Everyone was friendly and helpful

Excellent service, attention, and breakfast. The food was varied despite not changing daily. However, the accessibility of the accessible room was disappointing. Upon arrival, the reserved accessible room was unavailable, forcing us into a room that was not ADA compliant. While the staff's efforts to remove the bathroom door were commendable, it was insufficient to address the significant accessibility issues. The lack of adequate space for wheelchair maneuverability, the inaccessibility of the sink and toilet, and the absence of a usable shower made our stay frustrating and inconvenient. The subsequent accessible room, while more spacious, still had several ADA compliance issues: Sink: The sink faucet was small and the stopper prevented the person in a wheelchair from easily opening and closing the faucet, as well as washing their hands or brushing their teeth. This style of sink is simply not adequate. Toilet: It did not have the necessary measurements for the person in a wheelchair to be able to position themselves in an "L" shape to easily transfer from the chair to the toilet. Grab Bars: There should be a vertical grab bar that allows the person to grab higher (beyond the horizontal bars). The installed grab bars should extend beyond the toilet so that the person in a wheelchair can grab them. Either they change the toilet to a smaller one or lengthen the grab bars. Shower: There was no chair or wall for the person with a disability to bathe easily.

It's located in an excellent shopping area. Very safe surroundings. Many dining options abd great food. Breakfast is great.

Very nice rooms and great breakfast

In a great area

Room was very comfortable. Staff was very friendly.

Good everything

Conveniently located in el poblado, safest area, the hotel has extremely comfortable rooms, clean , well fornitured , and enjoyable public areas. Breakfast is of good level for quantity and quality.

The worst experience ever with hotel personal, and staff. Also food was horrible and place was dirty, bugs.

The best hotel in Medellin

We love it !

Views are great from the roof top breakfast area. Room view nice on 10th floor. Check-in was terrible. Staff was rude. Aaked too many questions even though the room waz pre-paid. If your mother, brother, sister, father wishes to come visit you, there is a strick 10 minute visitation time. We were warned that after 10 minutes, I would be charged money if they stayed linger than 10 minutes. The elevator is tiny and very dark. You will need your phone's flashlight to see the floor number buttons. The carpet in both elevators is nasty and smells bad. They haven't shampooed the carpets in months and its noticeable. The elevator carpet is sticky and smells like someone may have party too much and vomited on the carpet. One more huge problem to note js that almost everyday, your room key gets erased and you cant open your door. So you must go all the way back to the lobby to reload your access. The staff says your cell phone makes the room card key erase. I told them all 3 times that I didnt have my cell phone. I saw other guests complain about the same issue. My advise is find a vetter hotel in the area. The staff here couldn't care less. My experience with the breakfast staff was great. They all seemed to work hard in prepaing your breakfast and they all smiled and were very attentive. The breakfast staff should teach the front desk about hospitality and friendliness..

no review

Highly Recommend!