Property was at great location, specially at sun set do not miss the roof top pyramid view. Fateh was great and he deserves a shout out for his great service and hospitality. If you are looking for something near pyramids then this is your hotel but if you are looking to stay longer then I wouldn’t as the property needs renovation. Thanks again for making our stay memorable.

We loved our pyramid view it's literally just steps from the pyramid entrance. The staff was excellent and food was amazing. We had issue with our room and they were very kind enough to move us to Shadow pyramids hotel which was also amazing. Mazen and Shahinda and other stuff were great made us feel better welcomed.

I was not sure about staying here due to some bad reviews. It turns out that once you are in, there is no way to go wrong. The location couldn’t be better. Right in front of the sphinx. You are accompanied by the 3 pyramids, 24 hours a day, get to watch The “light and sound” show, almost daily. Of course it comes with the disadvantages when you don’t want it. The food are excellent! The staff are warm, friendly, and extremely helpful especially Mohammad (Tuffy), Ahmad, and Mazen. It is so very uplifting to know that young person like Tuffy who studied medicine in England is here and will continue his education when he earns enough fundings. Clearly, Egypt is going throug tough time, (garbage everywhere) but with these wonderful young people, they will rebuild their country. I thoroughly enjoyed my stay there. very much.

The hotel with the pyramids view and free breakfast

Everyone was excellent

I wanna give a huge shout out to Abdullah at the front desk and Mahmoud both were very great to me and my family. Loved staying here and enjoyed their breakfasts and their hospitality ... great job guys keep up the good work!!

My experience was totally different from the reviews that I saw in multiple traveling platforms. The receptionist was kind and we got the room I booked in Hotels.com. I could see 3 Pyramids and Sphinx directly in the room. The rooftop offered a better view and nearly no blockes in front of my eyes. Before checking in, I worried a lot what if no room available. Some people said in their reviews that they waited for a long while till their rooms got ready, and some were even arranged to another building. Almost all inns near this one were reviewed something like this. I personally would like to stay a bit farther after seeing all of those. My girlfriend prefered a direct, near, and good pyramids view. I had to prepare a backup then. Fortunately, that didn't have to be used. After check out, we received a bunch of postcards and two pieces of decorations of profile from the hotel. What a hospitality! We were also introduced with several traveling activities such as camel riding when checking in. There was no problem though we didn't choose any but staying in the hotel, and no tipping was obviously required there. The cleanness was adequate. Decorations was so so considering the price, but the view and distance is quite good. Then the price was acceptable.

We booked a Luxury Suite room but when we reached the hotel we were told that the particular room was already booked and someone was occupying it already. They gave me a downgraded room without any compensation. When I questioned about how double booking is possible for one room, they said it's a mistake by the website which I definitely don't agree with. If it was overbooked they had all the possibility to cancel it well in advance as I had booked a month ago. Looking at the earlier reviews I just noticed that this hotel has scammed many other guests in the same way. So I strongly suggest you to stay out of this hotel. I'm also making an effort to delist this hotel from Hotels.com.

Good for one night stay if nothing else is available in the area

This hotel ruined my cairo honeymoon. Booked and paid for the luxury suite months in advance. 3 night stay. Arrived after a long day of travel and touring and my room was "unavailable". They made me pay for the transfer from the airport which they previously told me it was covered due to staying 3 nights. 700 EGP Given free dinner as an apology and a guarantee my room would be ready in the morning. Room was so tiny there wasn't even enough room to pass through with a suitcase. Told to pack up all our things and the staff would move them while we were out on our tour. I found the email where they told me they would cover the transfer and got my money back. Dinner took almost 90 min after we ordered. Arrived back exhausted after another day of touring to the same apologies about the room Told it was expedias fault. Not true. Given a room in the hotel next door, still not as nice as what I had booked but slightly bigger. However it was under construction which started early in the morning. Power went out, constant banging etc etc That hotel then told me we had to leave as the room was booked, offered the same closet back at the panorama again. No apologies, nothing. Called expedia, got a refund and moved to yet another hotel. So my honeymoon was spent packing and moving around, arguing with staff that didn't care and not enjoying the view from the balcony that I had booked and planned for. In short, there's a ton of hotels with views, avoid this one

Good place to stay

shower was broken, room was very small. not cleaned properly

We are a family of 6 and 4 of them are kids under the age of 5. We booked the room that fitted 8 so we would be comfortable. As soon as they gave us our room they gave us 2 rooms both that where not even connected, one was across the hall. We spoke to them multiple times we can’t be separated and they said because our booking only said we had 3 kids they had to move us. I didn’t know our infant of one year counted as an adult. We tried to pay for her as an adult in the front desk but they wouldn’t let us and just kept saying that’s all they can do. We payed extra for the suite but ended up in the smallest room for they same price as the most expensive. Didn’t even offer a refund or try to fix it. Only chose this property for the pyramid view and balcony. Got a windowless room and one with a tiny window.

My experience at this hotel can only be described as an unmitigated disaster. Right from the start, things spiraled downhill. Despite confirming an early check-in, I was told on arrival it wasn’t possible and was forced to book an additional night in a disgracefully dirty room. The toiletries? Used. The bedding? Questionably stained. Having been promised a room move by noon the next day, the goalposts kept shifting. First, it was 3pm. Then, they had the audacity to suggest we might remain in that same dismal room, a far cry from what we’d actually paid for. The alternative? A subpar hotel that couldn’t hold a candle to our original booking in terms of view or quality. We graciously accepted, thinking it would be a temporary solution. Wrong. The runaround continued the next day with more broken promises. To add insult to injury, upon returning to the original hotel, they had the nerve to say our room wasn’t available AGAIN. The debacle was never-ending. In the end, we had to move to another hotel, costing us both time and money. The cherry on top? Their miserly refund offer of 2 nights out of a 6-night stay we NEVER experienced. And if the booking fiasco wasn’t enough, the state of the linens and the quality of the beds were absolutely appalling. To all prospective guests: steer clear. Save your money, time, and sanity. This hotel is not worth the ground it’s built on. And let me add: there are a plethora of other hotels around that are infinitely more deserving.

The hotel did not have our rooms available that we had bought months in advanced. Our rooms were suppose to have pyramid views. They then moved us to another hotel which was further from the pyramids and did not have any views

The room we booked was not available till the last day even though this was confirmed prior to my visit. Rather than a suite which was orinifnally booked, they provided two rooms and the difference was not refunded. On the last day the suite was lrovided and that made the last day significantly better. If the room booked was provided from day 1, this would be a positive review. Unfortunately it wasn’t. Hassan in the roof top cafeteria was brilliant. He went out his way to serve and was a refreshing change. My recommendation to anyone wanting to book this hotel is to fully validate ahead of the trip that the room booked is available. Have this in writing with option for full refund in the event if this is not.

Just wanted to say a big thank you to Hamed, Ali and Moses. Myself and my 9 year old, spent 2 nights here and probably should have spent more my son didn't want to leave. If you want to wake up each morning and see a pyramid out your window it's worth the few extra pounds. Tip don't buy tickets for the light show as you get a better view from the roof top restaurant. Again just shkran from Stephen and Aiden

The hotel had good pictures, but in person, it was very poorly put together, rough bed sheets, bad lighting in the room, no hot water in the bathroom on the first day, shower water flows for the shower all over the bathroom, shower head was broken, toilet bowl was broken, etc

They haven't rooms (like Deluxe Triple with 3 double beds) as at Expedia description. Down grade the room without noting the guest, like you live room keys for cleaning and found all your things moved to another room, which is without windows at all. The front desk staff just ignoring the guest. The smell of horses everywhere.

Staff were all lovely, from Ola making checking in easy, Hassan with the amazing breakfasts, Ali making sure everything was clean and tidy. The location is superb, a one min walk to the necropolis plateau. The rooftop dining area has amazing views of the pyramids and sphinx, and you get to see the light and sound show from there for free. The hotel also can arrange tours for you and they do not pressure you into buying. Food was lovely, milkshakes are freshly made and awesome, free bottled water (needed in the heat). All in all, recommend highly.