Luxury stay 😁

Horrible stay, the neighboring room smoked and all of it would enter our room, the entire floor was non smoking but it did not matter. I woke up not being able to breathe due to asthma at 4 am. Then the neighbors were also blasting music from 4 to 6 am. I also felt like I had been transported to a 1980 hotel as nothing had been renovated since then it seemed,

They were renovating and it was noisy

Good value for the money. All staff were impeccable and prompt with every request :) Room service was also good with many delicious choices. It was pleasurable to stay at the Sheraton and we will return. Thank you :)

Warm hospitality, excellent location , reasonable prices and professional staff always smiling and welcoming you , view was wonderful from the room . Thank you

Beautiful view of the Mediterranean Sea.

Very bad at check in, room was poor, smelly and the staff was not professional

I got denied service upon arrival and now they will not give me refund.

The entrance of the hotel is very beautiful, however, once in the room it is very small, fixtures are dated, glass is chipped and metal is rusty and really not good, finishing is poor, needs updating and not a 5 star, rooms are more like 3 star. Air con is also very poor and very old, once turned on it had water dripping out onto the floor and was not very cool. They provide complimentary slippers however, only one pair for a two person room. Flooring in the room is chipped, old and very poor quality. I have lots of pictures which i will be sending to Sheraton in my complaint about the hotel. It was sold as a sea view room however was more of a side view and not a full sea view, also the balcony was so small there was barely enough room for one person to stand on it, no space for a chair to sit and enjoy the sea. Also gaps at the top of the balcony door so big that you can see light coming through it. Glass shelves in the bathroom had large chips, shower rails were rusty, gaps in the ceiling tiles in the bathroom, also TV kept disconnection from the internet every few minutes. Breakfast was ok and a good variety, however, there were no glasses and many dishes in the buffet were empty. we had to ask for a glass for fruit juice and the waiter put out 4 glasses which were immediately gone leaving it empty again. The tables next to ours was piled with empty plates and half eaten food from the previous occupants, this was like this for the full half an hour we sat there.

Amazing stay

Great service, friendly staff and breathtaking view

this hotel is disgusting, old and definitely not 5 star. I would say more like 2 star. The 1st room was missing items and smelt badly, 2nd room had no sea view that they offered me and smelt unpleasant. I requested in my reservation balcony sea view but that other room the hotel offered overlooked dirty old buildings that was stated a city view. Then was waited for 3 hours too be given another room which we had to accept because had a problem with my credit on my phone was finished due too been on hold to hotel.com and couldn’t get this sorted due too credit finishing. so we had no choice to accept the 3rd offer. My check out couldn’t come fast enough. The drains smelt in the bathroom like sewers, the furniture was old. The corridor on the 8th floor smelt of stale stagnated water. Was bitten all over my face from something in the bed. The hotel beach wasn’t even open to go too this wasn’t mentioned either, too many guests complaining about things at the reception This was a total disaster from start to the finish. I checked out 6am because I needed to get out that place faster. I never enjoyed my stay or my break due to this problem..The room was old fashioned the bathroom shower was full of mould and grim in the bathroom, the bathroom was dirty and not to a high standard at all. The photos I will share . Dirty reception floors. The bedding covers was ripped in places. The sockets couldn’t be reached to use the iron .

THe hotel is very old and you can tell from everywhere. The only good thing is the bed though. Also I think this hotel should be flagged with animal cruelty. They have a guard dog in the entrance that checks cars, the dog is bare bone thin and is locked in a small box where the sun is always hitting, you can tell how the dog breathes for life in a small little window. They also treat him very badly by pushing him, his dog bowl never has water. This is unnaceptable, Sheraton is an international chain and should take matters in this case. It was horrible and sad to see.

Everything

Although the furniture is old, the room was very clean, the staff very nice and friendly, the housekeepers were very respectful, close to touristic attractions 30 min walking to the tea island, 15-20 min by car to San Stefano mall, Alexandria bibliotheca, Roman theater, Qaitabay Citadel and 30 min to Catacombs of Kom el Shoqafa

A wonderful summer in Alexandria

Was amazing time with perfect service great customer service and room service and the food was very good thank you and see you again

The hotel doesn’t come up to 5 stars rate. I got disappointed the rooms is designed for one bed but they jacked two beds Too small bathroom with manual bidet , old style furniture. The sole two pros were the view from the balcony on the Montazah and the speedy response of the staff

The staff and location are fantastic but the hotel is dated and in dire need of renovation.

Excellent service and staff was very friendly and professional. However, the hotel needs urgent renovations.