Britannia Palace Hotel Buxton & Spa

It was enjoyable going in January it was quieter but enough things to do i the hotel also in buxton itself.

We were 2 couples traveling for. Spa break, Booked the hotel specifically for the Spa facilities. We were upgraded on the rooms. One was brilliant one was poor and totally different. We booked together so why weren’t they the same. Hotel said it’s because Expedia didn’t tell them it was a joint booking. When to the spa. No treatments available. Pool was 17c so very cold and not really usable. Pools normally 26-28c. (We were given no prior notice of this) No hot tub as advertised. Hotel blamed Expedia for this being advertised. Also said they charge £6 per day for Spa use. This was not advertised on Expedia. Rooms at night like very hot like saunas. Hotel said they couldn’t control this but we could turn down temp in rooms. We did this but it was still hot even with window open. Heat was coming from hotel somewhere else. We made the most of our time there by changing our trip and going off the day we were going to use the spa treatments. Only one of us had a treatment the other cancelled as felt that because she couldn’t use the facilities it wasn’t worth doing. Spoke to the operations manager Regan on leaving with these points and others and he wrote them down and I asked for feedback on why we experienced this. As of writing this 4 days after I have no callback. I even chased and a person was going to send him a message and no reply. It seems the management don’t care about issues here. I could go on but don’t have enough character left to write it. poor, poor, poor.

Great hotel with big luxurious rooms. Good heating and hot water.

The rooms are dated but the service, staff and food were all very good

We had a fabulous time at the palace hotel. The room was lovely and clean and it had a tremendous view of Buxton. We had dinner and breakfast at the hotel,both were great, service and quality of the food. We will be back in June as we have booked tickets for a show at Buxton Opera House. I was unaware that the swimming pool has a charge of £6 and an extra £2 for a towel. This is not advertised anywhere on reception that I could seem

Lovely old building, our room was dated but they are in the process of modernisation. Spa and main function room looked great.

The hotel is a beautiful building. Full of architecture . It is very close to the town. The bed was hard but we managed to sleep. Nice and warm in the hotel. The coffee was great. We had dinner. It was a very good buffet. Breakfast good too.

Fantastic and stunning hotel. Staff warm and welcoming. Room was excellent

The room was adequate and Tomb like the staff were ok , The morning revealed the follow concerns .Dog faeces and leaves in corridor. The restaurant facilities not as good as the local Weatherspoons and overpriced

Derided by some, Britannia Hotels do the nation a great favour by taking on some of the ‘glamour hotels’ of the past. In making them affordable for the mass market compromises have to be made and with the Palace Hotel this shows in some of the areas of decor. The ‘Spa’ was a limited experience- a small weights room, an excellent steam room and sauna but the pool was cold and there was no “jacuzzi”. Breakfast was fine though we arrived at 9am, 30 mins before it closed, and the room was packed and the staff a little overwhelmed- our fault for being late arrivals. At £72.50 for a compact room plus breakfast it was excellent value.

The outside was phenomenal. Loved it. Inside was back in the 1800s and old fashioned. The pool was cold. Breakfast wasn’t the best with the hot chocolate empty. Toaster was slow and not working properly. Nice staff in the hotel though

good price

It was a great stay for one night in the lovely spa town of Buxton.

Lovely stay. Have been coming here for over ten years. We were greeted by a very friendly young man on reception and lovely chat in the bar area too with the barman and other guests.

Building very large and very old so the upkeep is going to be a challenge. Couldn't turn the heating down or off in the bathroom so it was nuclear hot in the room when we entered. Had to sleep with the old sash window open. Stayed in room 52 which had no lift access, massive bathroom, ceilings really high, not many power sockets for charging your electricals, TV off to the side of the bed in front of the window which made shutting curtains a challenge. You had to pay for wi-fi for each device in the room but it was free in the lobby.

Hotel was ok but after we came back from a night out we found somebody else’s jacket on our bed. Told receptionist who didn’t seem that interested. Woke up in the night to someone trying to enter the room. Told reception in the morning and they are going to look in to it

Eveything was beyond amazing tbh! It is a lovely hotel and super tidy and clean! If you have trouble sleeping be sure to bring your own pillow, but other than that I really cannot fault it! Parking on site was excellent

Swimming pool was cold and we had to pay for the use of the pool which should be stated on hotel.com web site. We picked this hotel due to it having a pool and parking both which we had to pay extra for

Built in 1868, this is a Majestic Hotel that sits on a hill overlooking the town of Buxton. It has a Victorian appearance when you walk through the revolving doors, but with a luxurious, and comfortable feel in the reception, and lounge, bar area. The staff greet you on arrival with a smile, warm and friendly.

Beautiful hotel friendly staff, I thought the hotel would have supplied Buxton water supporting local business