Staff friendly and helpful but ruined by the lady that checked me in who was distinctly rude and unhelpful. Property clean and well maintained but terrible ordour in bathroom (self contained0. Had to leave window open in winter and repeatedly spray with body spray when going in. need strong air freshner but better solve the issue causing the strong sewer smell.

The room was very small, mattress not the best and internet choppy.

Very clean, staff is friendly and helpful, breakfast was feeling and tasty, but the best part is an evening tea with fireplace going . Fireplace room is cosy, with board games, relaxing atmosphere. My youngest son learned how to play chess ( or at least got a taste) . Tea was delicious. Location of the hotel is an extra plus too.

Great folks including the student at reception. Very helpful and friendly. Great property and location.

The staffs were friendly and the room was clean. The room was cleaned daily. Definitely an excellent experience.

staff really helpful...had to extend trip by a day and they made it effortless. Needed help with getting hot food to eat at 10pm which was also great

A decent place to stay in London, room seemed a little cramped for four people, bathroom was very small, staff was nice, basic breakfast, no iron available

I stayed in many different hotels over a 20 week period in London (for a work project). This has by far been the worst stay. Firstly, I arrived and there was no one at reception, I rang the bell many times and no one came for over 5 minutes. When the woman did arrive she was rude and demanding of many types of ID and even my home address? I asked why all the information was needed and she couldn’t tell me why, but wouldn’t let me stay unless I gave all of it. Next, I asked for an iron and ironing board and was told (very rudely by the curly haired woman) that they’re ‘not allowed in the hotel’(?!?). What hotel doesn’t allow irons and ironing boards? They shouldn’t be allowed to take business bookings if this is true. I have stayed at this hotel one time previously in their annex building, where there was an iron so it’s all very confusing. The room was disgustingly dirty and stank of sewage throughout my stay. Doors are very loud and bang when closed so I was woken up every night around 4/5am by doors being banged and people (sounded like staff) speaking loudly. Avoid if you can, plenty of better options available throughout London.

The rooms need alarm clocks or phones. You cannot get a wake up call. Also the site isnt explicite enough. You should know up front whether it is en suite or no. We didn't. Plus another couple checking in didn't know about their room. Staff extremrly nice, helpful. Breakfast was doable (missed hot foods).. Hot drinks in lounge very appreciated.

The location of the place is very doubtful. On our way there two people pretended to be police and asked us to search our bags and wallet( very unusual for a police staff). Nothing happened to us as we are good in making a scene to attract people nearby’s attention. Second event was we are going back to this place at 2330HR and as we are entering our code a lady is screaming nearby telling us to let her in. We didn't do it and we closed the door as fast as we can. Having this two incident I think location wise this is not safe. On the lighter note, their staff are superb. Ann their desk staff is very accommodating and when we relayed to her what happened about the police she encouraged us to report this to the police hotline and warned us that this incident happened to one of their guest before. The breakfast was perfect. No complains as everything is delicious and well put together. Cleanliness is amazing.

Climbing up 4 flights of stairs was frustrating in spite of me complaining of a painful knee nothing could be done, apart from offering another room at a cost of 100 pounds more. The toilet and shower was in miniature size. It was so difficult to even turn around. Sink in ro clogged. Carpet under sink has grossildew. Room smely with old cigarette smoke and damp smell. Staff were pleasant tjough

Nice neighborhood and friendly staff. Room was cleaned well daily. Bathroom is small, as noted by others; it might be tough for a larger person to move around in there. It was nice to have a little breakfast each morning. I know others commented on the breakfast, so I was not sure what to expect. It consisted daily of: hard-boiled eggs, croissants, 3 different cereals, bread to toast, jams, butter, cheese, juice, coffee, tea, and milk. So if you are expecting a hot breakfast, that's not what you will get. But it was good enough for me. And the staff was very good at replenishing food and beverage as well as cleaning tables quickly. It is a good location, west of the city. About a 15 minute walk to the tube station, but a short walk to the main street, where buses were running all the time.

Staf was very Nice and everything was okay. The breakfast could have been more healty.

The room is good, bed very confortable. The common bathroom in the 3rd floor is extremely small though, making it difficult to move. I imagine that a fat person wouldnt even be able to get inside... No water fountain or anything similar after the kitchen is closed. I came back to the hotel late at night and couldnt find a place to get some water.

The value for money is good compared to other places in the are. The check in was quick, no issues though we arrived a little early and the staff was very nice and helpful. The room was clean, small but that was expected, it is simple but functional. Our room was facing the street so there was a lot of traffic noise even during the night. Breakfast was better than I expected after the reviews, yes it is basic but if you can't make toast/croissants with cheese and jam, eggs and cereal do then you need to go somewhere else. The staff was quick to replace whatever was finished. Overall a good stay with my 8 year old, the location is excellent so I would stay there again.

good place considering price and location, good breakfast and very gentle.

Room was good but no kettle or water supplied wasn’t great especially when approaching hot weather

I've stayed here before and the price is great, especially for the area. There are some lacks -- mattresses aren't firm, and there are a LOT of stairs. But if you can tolerate that it works out well.

The staff was friendly and prompt to attend to your needs. The property was very clean and cozy.

The room was ok but not great. It smelt a little muggy. The breakfast was rubbish. Hardly any choice and the ingredients were not good quality. Instant coffee, weak tea, stale croissants, and so on.