The Star and Garter

We had a very nicely renovated large room on the second floor of the main building, looking out onto the pedestrian High Street. A little noise from the party-goers, but got to sleep fine. Buffet breakfast was plentiful but nothing special, ie bacon overdone, cheap sausages and weak filtered coffee but nice croissant and pastries.

Nice: reception staff were friendly; room was clean; bed was comfy Not nice: the shower didn't work (alleged recent repair was botched/flow control not properly attached); breakfast staff were invisible; and breakfast (12 GBP) was missing endless things; TV mounted so high on the wall it was unusable.

Have stayed at this hotel many times. Staff are always friendly and helpful. Rooms always warm and clean. Always get a good nights sleep in a comfy bed.

Very central, close to transport, quit and good value.

Basic but very clean and comfy enough. Need better/more pillows though. Good location in the heart of Andover. Nice friendly staff. Would stay again.

Rooms were clean excellent parking and very convenient for a night out in town

The club next door closed approximately 2am, there was noise until 3am. The room we were staying in should not be occupied at weekends!!! It faced the sound system and It was awful. I then had to drive 130 miles with no sleep, it was not only dangerous, I paid £84 for the privilege! I have stayed at this hotel loads of times but never in that room! It is a lovely hotel, but they should think about their customers more.

Lovely hotel with clean rooms.

A welcoming hotel that is starting to look a bit tired. Staff were very friendly and helpful. Rooms vary too much in size with some quite small.

Good property lovely courtyard and nice room and bathroom. Breakfast was great. Only thing that was missing was a bar, rather than the fridge on reception. I would stay again and would recommend. D Harvey Nottingham

Staff were great.

Chose this hotel because of the "secure parking", i.e. barrier controlled car park. Only to find the barrier up, and be told "it's always up". The window in our room is painted shut and impossible to open for any ventilation. The over the bath shower had no thermostatic control and so ran hot, cold, hot, cold.......etc. A stupid policy of only one towel in the bathroom, no hand towel. Staff were friendly and helpful, breakfast was OK, at least they have Kellogg's cereals and not some cheap and nasty stuff. Next time in Andover I'll look for somewhere else.

Bathroom clean and fresh all white, bedroom very basic and old, needs modernisation.

It was well presented very clean very friendly staff and comfortable lovely breakfast. Would highly recommend.

Staff and location were awesome. It was clean and safe. Convenient to shopping, and dinning. The only problem was the shower. It would not regulate no matter what I did. It was either too hot or too cold and nothing in between. Other than that I had an excellent time.

Big comfortable room, friendly and efficient staff, great cooked breakfast.

Room for a bit tired, shower took forever to warm up room for a stuffy breakfast wasn’t great. The cook breakfast looked terrible. All dried out, stayed in the Wetherspoons next door before half the price.

It was noisy with deliveries for local businesses at 6.30am but the hotel was spotlessly clean and the staff helpful and friendly

Had a lovely stay, was a drop of the hat booking. Lots of shops if you have forgotten anything. Staff was lovely especially Chris the night porter who couldn't do enough to help. Was biker friendly also due to the weather they let us stay an extra hour. The Breakfast was 2nd to none and breakfast staff where lovely didnt know the lady chef but she was very helpful and kept me loaded with coffee" she knows who she ls! Reception team again very helpful and kind. My partner and I almost wanted to stay another night, will book again when I the area. Kind Benjamin Jon Beard

Great Hotel, have stayed before and not let down, would recommend.