The Stones Hotel

The hotel is really nice, but the people working there are AMAZING. The two girls at the reception were so lovely and helpful (I think one was called Kelsey, sorry! I’m terrible with names). Check in and check out on point and when we asked for some towels we got them in minutes. I recommend this place without any doubt.

This place reeks of "owned by foreign conglomerate which only vaguely understands how a hotel should operate and has little to no direct oversight of day to day management." I've never regretted a hotel choice so quickly in 15 years. They advertise themselves as some kind of country hotel with a bar and restaurant, but both were completely dead at 1700. The one receptionist was also the bartender. 6 quid for a pint, which felt really overpriced given the rest of my experience. No outdoor area to drink and smoke, so the receptionist said I could use the large patio out back... which was unlit and only accessible through a maze of corridors with automatic lighting and then a fire exit. After all that I just skipped everything else and went to my room to watch the large smart TV in bed. The next morning, reality set in. I saw the showerhead was extremely corroded. When I turned the pressure on, the 12" diameter showerhead FELL OFF, missing my head by inches. So I tried to make a coffee to wind down from that only to see the kettle was extremely corroded with residue in the bottom that looked months old. Complained to front desk and got swapped to another room across the hall, but they coded the key card wrong. So I had to trek the 100 yards back to the desk with all my gear to get that fixed. In the new room the kettle was also filthy. And it didn't have a smart TV. They did refund my first night, but I am just so genuinely perplexed and annoyed by the entire affair.

Property employs a pile of overseas staff and they are not the best I have encountered.

It was great.

Rooms are nice and well equipped but is a bit cold also situated on a main road traffic noises quite loud.

Room facilities were good although lighting could be improved, ie bedside lights are not good for reading in bed. Bed themselves are very comfortable. I really like the bathroom facilities and lovely big towels.

We booked an executive double. The room we got was completely substandard. The overhead shower was broken, the window was cracked, the window didn't shut properly, the blind was broken, the floor strip between the bedroom and bathroom was loose with screws sticking up, the hand soap pump didn't work, there was no loo roll holder. On top of this, because the blind was broken, we didn't see that the window was open when we arrived, with a flat roof outside connecting multiple other rooms. This is a huge security risk, especially when the window is broken. Additionally, the room was by the kitchen and it was super noisy; sounded like a generator turning on and off every few minutes. In the morning, when we went to discuss with reception, they confirmed we weren't even in an executive room. While I am grateful we were moved to a better room for out second night, we shouldn't have been in a basic room to begin with and the room was totally unsuited to having people stay in it anyway. I will not be reusing.

Excellent room. Soft beds. Very nice

Generally really good, clean and comfortable rooms, bed amazing for a good night sleep!

Only stayed for 1 night but will definitely stay again.

It is an excellent hotel

There was a wedding during the day but they didn’t tell us that the restaurant wasn’t open for food in the evening. Either email or twice on reception when checking in and asking question about other information. The light on mirror wouldn’t switch off ,which shown into the room. Very noisy in the room as next to main road, better windows would have helped. Disappointed for the price

Staff very friendly and helpful. Spacious room. Plenty of parking. Down sides, restaurant was closed for a function, we did not know until arriving at check in desk. This did not impact us this time but may impact others. Hotel is out of Salisbury town centre, but there are bus stops very close to the hotel . Buses are frequent and very reasonable. This makes the hotel accessible to town. Would I use the hotel again? - Yes

Had many stays here, got to know the staff fairly well, all pleasant to deal with, good dinner and breakfast, a few issues with the rooms which need rectifying but overall a good place.

Very nice room,comfy bed. Very helpful staff, seemed very short staffed though. The 2 ladies were doing everything - reception, waitressing and bar! Disappointing dinner, frozen pie.

Spacious and good accommodation with free parking enjoyed our stay here.

I stayed at your hotel from Friday 13th September to Sunday 15th September and didn’t enjoy my stay. Firstly, I payed £200 for a twin room. There was mugs, coffee and tea yet no kettle to boil water. I had to ask at reception for a kettle and when it was delivered to my room I was told that I hadn’t paid for the room, I then showed the lady my bank statement and confirmed I had paid on my Friday arrival. She had told me that she would go check but if there was an issue with payment, why wasn’t it outlined when I arrived and paid because it had been withdrawn from my bank account. As well as this, I went to have a shower on the Saturday morning before I had to go out for the day and with shampoo and shower gel already applied, the shower cut off. I had to wipe off the shampoo and shower gel with a towel and then the shower didn’t work for another 30 minutes as well as the tap in the bathroom. In addition, I was asleep in my room on the Saturday night and was woken up at 01:00AM on the Sunday by two women entering the room, they had been given a key to the room but they had quickly turned around as soon as they realised somebody was occupying the room, this made me feel very uncomfortable with the safety of the hotel and when I called reception about this, I was told that it had been sorted, which didn’t put my mind at ease. I expected better from a hotel with mostly positive reviews but I’m very disappointed with my two night stay and especially with the amount I’ve paid f

Beds were so hard I had very little sleep. Will not return because of this.

Everything was well presented. The evening meal was excellent and very tasty.

I stay here several times a year as the location is perfect for my place of work, and I make use of the small but adequate gym, the hotel is making progress since its takeover, the menu has changed and there is a nice selection and choice, I do sometimes still encounter a mix up with my bill or room type, but these are always rectified by the helpful staff. I do hope the hotel continues to improve as its generally a pleasant place to stay.