My room double had a safe ,Hair dryer and iron board and iron and yet no kettle. The free breakfast was delicious and much appreciated.

Staff is very helpful. The manager has assisted our request on numerous occassions

It was ok... cramped for a family room and not clear when booking parking was extra £10.

Good place to stay, close to shop and airport. Nice breadfast. The only problem is a little bit difficult to find the door of the hotel.

Very small single room but ok. Price was great plus a free full English breakfast what’s not too like.

This is a very basic hotel, which needs improvement all over. Very dated and workmanship is poor. Old bedside cabinet is still present as it is protruding from the wall. Clearly workman were lazy or money was saved. Chairs in room covered with biro. No ensuite facilites which is just strange in this day and age. Noisy hallway in the mornings.

Very nice hotel

The staff were very kind and helpful. The room also was very cosy little bit cold but nice and clean.

Only 1 high chair in the hotel which was full and many children, fire alarm went off (not a test) and kitchen staff left the building but only 1 receptionist trying to evacuate everyone didn’t work, whole restaurant remained full of people eating breakfast. And bath had hairs in still from previous occupants.

In the middle of the City. Parking very limited And no provisions for Disabled pple.

Staff was excellent, breakfast was ok. Beds very comfy, location good especially if you're a shopper.

I love the complimentary free breakfast including full English ( so nice ) not many hotels offer that. Price was reasonable too only down side was a single bed but I got what was offered.

Apart from the bed which was very comfortable, I am afraid to say that the toilet seat was the wrong one for the toilet and kept moving. There was no tea facilities in the room which is unheard of. The breakfast was terrible, they had no milk for my corn flakes, the toaster was not working and the receptionist who met us in arrival was just unhelpful and uninterested in his role it would appear.

We missed our plane, and we needed somewhere to stay the night. It was insanely helpful that we could crash somewhere that was close, and budget friendly. Checking was very easy, and the room was clean and comfortable. It was perfect for what we needed at the time.

Hotel entrance was difficult to find - on foot from station we walked all the way round before finding the way in. Tip: walk straight ahead from station into shopping centre, then take elevator upstairs and turn right (during retail opening times) hotel entrance is then immediately outside the exit door. Room and bed was comfortable. Nice big towels. Buffet breakfast included was very good value for money. A hotel that I would definitely recommend and would return to.

No great, air vent in every room that runs ice cold air at night even with full blast radiator on as these get covered by the long heavy draped curtains to the floor. My room was changed on again to have same issues and then worst noises all night/day with no restful sleep. First day arriving a woman who looked like a homeless drunk with a foul mouth manners swore at me for no reason. All mentioned to the staff/manager on duty & absolute nothing! Leading up to hotel is very run down..very dirty like a back alley way. No kettle/tea/coffee facilities in room have to come down every time via lift then back up again with a hot drink. Future will stay at a 4star only because the area Luton is quite run down and many creepy/doggy people about.

Customer service is great and staff are extremely friendly and helpful

Came in late evening for a night, had a tandem room. but no compliants, it was very clean. The staff at the reception was very very helpful (Thank you). Very good job, This hotel is on top list whenever i visit and already have recommended to friends and family who frequently travel

all was good but there was no hot water so had to take a cold shower. Not great during the middle of a storm in November

VERY GOOD