Hotel Le Dormeur du Val

Eclectic hotel well located just a short walk from the main square. Our room was very comfortable and had a luxurious bathroom. No closet (but we didn’t need one).

Horrible place, rude staff, small room with no windows, broken a/c. Would not move us to another room. Uncaring staff when notified of the situation. We left early and forfeited our money paid it was so bad. When a/c did get fixed second day, condensation dripped on floor next bed. Horrible place!!!!

Small room with no window, a/c didn’t work staff was unconcerned when notified. I would not recommend this hotel. We checked out a day early and forfeited our money it was so bad. It is not worth a 1/4 star rating!!!!

Checked in at 2:30, do not disturb sign on door. Staff said they would SMS the dinner menu and to bring the breakfast order down by 9 pm. 3 hours after lying down, they called my do not disturb room and woke me up. I was upset and went to the front desk to complain. Staff repeatedly claimed I had “numerous” disrespectful communication with staff and guests. I interacted with staff one time and never spoke to guests. Guests were outside my room at 8 am talking loudly, waking me 2 hours after I finally fell asleep. When I showered, I noticed dirty handprints on the shower tile. I stepped out of the shower onto a towel and used my clean the water off the floor. The towels were filthy after wiping up the water because the floors were not clean. There were dirty fingerprints on the TV, potato chips under the edge of the bed. I contacted management who said I used shoes on the towels. The photos clearly show bare feet, which were my freshly washed feet stepping onto the towel to mop up water. When the hotel received my complaint, they repeatedly claimed I had “numerous” interactions with staff and guests and accused me of defamation when I said the room was not COVID clean as advertised. I sent the photographs to Expedia. Expedia sent 3 SMS to the exact same number the hotel claimed was invalid (as their excuse for calling a do not disturb room)

A great stay here, some unusual features which were cool

Excellent service by Lucas. Problem with room quickly resolved.

Good location. We walked to the city center a few times, and the national park was close by car. Parking was 7 euros per day in front of the hotel.

We had an excellent stay. They treated our family incredibly well, had our kids bedding made already before we arrived and even had toys for them when we got to our room. A+ service, and rooms.

Very nice hotel, modern design. I just don´t understand why in this modern design hotel they design the bathroom with no privacy. They should think about practice first, and nice modern design as a secondary thing. Anyway I was alone in my trip, then it was ok.

Pleasant

Stayed for 6 nights and the hotel was great. No problems encountered. The staff was friendly and the room was clean and comfortable. Location is perfect. Right next to the train station. Buses available in front of the train station as well. Not too far walking distance from Place Ducale. Plenty of restaurants nearby. I'd recommend this hotel.

My colleagues and I had a very good stay at this hotel. Good value for money and friendly service. Style may not be everyone's cup of tea, but it's surely original. I will stay there if I ever go back to Charleville.

We had a two night stay at this hotel and quite honestly one would have been more than enough. We were aware that this was not your standard Best Western hotel as we had read the reviews before booking. However, even after 42 years of marriage there are still some things that require a little privacy! The concept of the hotel is good but I feel it lacks any thought on the planning side. On our first night we were given a green room. The shower head would not stay on the wall and when we mentioned this to the pleasant young man at the desk he moved us to a room at the front directly facing the road which was somewhat better (still with the same set up of the toilet being just behind a flimsy sliding screen) . It was a much brighter room with huge glass windows. I am not sure what the point of the "gadget station over the side of the bed was for and the table was not suitable to stand a glass on so totally pointless. Whilst not being against modern or trendy I feel that this hotel has gone just a little bit too far. Breakfast was not really worth the amount charged. The first morning there were scrambled eggs available but on the second morning nothing hot at all. Again the room was very bright (fuchsia pink) but with no natural light and all rather garish. Not exactly what you want first thing in the morning. As you can tell all in all it was rather disappointing .we would not rush to return.

Hotel is in a very good position and for 69 euros was well worth it. Very odd post modernistic design that is interesting but ultimately a little flimsy. Nice staff and a reasonably good spread for breakfast. Could do with a little more choice in the bar department but would happily go back again.

The result of form over function. A reasonably pleasant room (though dark) ruined by ridiculous controls for lighting and AC (light switches are placed on the wall for a reason; easy access) on a panel connected to one side of the bed. The AC was pathetic too and the overnight stay (fortunately only one) characterized by stuffiness and sweating. The only natural light was a rather dismal gloom that came from a central atrium - perhaps outer rooms are better served in that regard. A game of "hunt the drain plug" was required when taking a shower (I eventually had to remove a panel in the base of the bath to get it to drain) and the shower system itself required some construction before use. Locating the bath and the toilet more-or-less in the room may be a comfortable experience for some, but I would suggest that even the closest of companions require privacy at times and that having a poop is one of them.

We felt welcome as soon as we entered this hotel, the receptionist is really friendly and helpful, lovely girl! We have a 5 months old baby and asked for a "secluded" room away from other guests if possible, and we got what we asked for. The room (middle range room) was really good, a very comfy big bed and a giant bathtub. We ordered some food to be delivered to our room, we weren't expecting much but were really surprised by what arrived, really tasty food and big portion.It turns out the hotel gets food delivered from a restaurant around the corner (great ribs!!). The only little complain is that they are trying to be a little to "tec" with the lights control etc...none of our bedside lights were working. But I think it's the only good choice in Charleville-Mezieres and we will be back.

Amazing design. Only 5 years old. Service was excellent. Only drawback was the air con wasn't that great. Convenient parking across road at train station

Such a great hotel. Why does the shower head have to be like that? Very difficult!

thoroughly enjoyed my visit, albeit for only 1 night. Staff were very helpful, showing how all the very modern amenities work. The hotel is very trendy and modern, the room was well sized and clean, bathroom was really well laid out. I would have preferred a secure car park but we had no problems.

La chambre proposée se trouve au RDC à côté de la réception et bar Je pouvais tout entendre de ma chambre, comme le soir comme le matin La chambre est mal isolée, la porte se bloque pour la fermer Je ne reviendrai plus à cet hôtel