Good Hotel

The most uncomfortable beds, you get 2 tiny blankets and the oldest pillows. The gym is a joke, the walls are so thin and the gap in the door allows for so much noise to pierce through. I feel like i was catfished. Do not stay here, there are other hotels at better prices. You don't get any toiletries, they don't even have body soap in the shower which also had mold in it. You don't get water so you have to pay at the bar IF they bother to help you. A few times i went to the front desk and no one was to be found. Elevator was broken forcing people to wait for just the 1 or take the stairs. Area is meh, at least you're close to the metro. The laundry was expensive and they didn't even offer it the day we needed it. (Day before Christmas eve)

Easy checkin and check out

Fantastic location across the street from a train station. Staff was very friendly. Breakfast was outstanding.

Room was comfortable, warm and clean. Didn’t have the breakfast as we wanted to try various brunch places. Staff were very helpful except on the day we had to check out. There was a queue of at least 10 guests at the reception desk and when I asked if anyone else could help at the desk there was an unclear answer and no one came out from the office to help. We waited for nearly 30 minutes to check out! Very disappointing as other times staff were great.

Next to a metro stop and shops.

Nice hotel great restaurant and exceptional breakfast. Heating system was not good enough and phone was broken so I needed to go to the lobby to ask to fix. The staff is exceptional nice and helpful. But some maintenance work is a must.

We had a lovely family break for the Christmas markets and stayed at the Mercure Hotel. We had a suite which made life with our little one much easier as she slept in a cot in the living area. The room was well equipped as was the bathroom. Staff were very friendly and were able to assist us with anything we needed. Great location for visiting the Christmas markets, would definitely recommend. We didn't eat any meals at the hotel so cannot comment on the restaurant or other facilities.

A nice hotel in a gritty part of the city

Great place to set up home base, I fully recommend it!

Hotel is a bit of a walk to get to the Altermarket but very doable. My room carpet was filthy and the room smelt like stale cigarettes. Would not stay there again.

I wanted to like this hotel as the location was convenient and the room sizes were good, however upon entering the hotel lobby, there was a very strong odor, which seemed to continue throughout the property. Additionally the room was in need of maintenance. The curtains were stained, the ceiling had signs of water damage and the bathroom needed some attention.

Ok hotel for the price. Rooms were clean and hotel was generally nice. The staff weren't overly friendly. The gym was bad (no equipment) and the rooms don't have iron (you have to go to level 4).

Great central location for walking. Nice on site dining and amenities. Poor WiFi.

Lovely hotel, secure parking underneath hotel. Spacious rooms, nice breakfast, good location to explore.

The Mercure in Severinstraße is very comfortable and convenient. 10 minutes walk to the shopping district. Beside a tram station from where yiu can go anywhere in Cologne. Severinstraße itself is well stocked with restaurants, shops etc so everything is to hand

Clean & well appointed Little walk from downtown but not far

Close to tram station but quiet at evenings

There was no flexibility with my room charges had to check out a day early because of a flight change and they charged me for another day for two rooms that’s not great service.

In general nothing to complain about