Grand Hotel

Beautiful architecture with spacious and airy rooms in a great location. The room was very comfortable. The staff were very warm and welcoming and always helpful, extremely polite and ready to do anything they could to make our stay easy and comfortable. Centrally located, the neighbourhood is easy to walk around, very interesting and very accessible. A great place to stay!!

Very cute heritage building in a very nice and quiet neighborhood. Staff is friendly and professional. The gym needs a bit of care, and the room cleanliness could be better.

It is a grand old hotel that has maintained its elegant design. The staff is very friendly and helpful. The only downside was that the air conditioning unit is quite old and produced a very moldy smell.

I enjoyed my stay.

Nothing special to mention.Very few items served during breakfast.You have no choice. Room service not up to the mark.

They charged almost double the advertised rate. Room poor shower rubbish window loose and rattles. Fridge not working. Way overpriced. Insulting

Overall experience not good.

Good hotel for the cost

This place is average, which isn’t a bad thing, but I’d probably say it’s overpriced for what you get. The location is great, and the “idea” of the property (a cool historic building in a cool historic area) is good, but the hotel itself is pretty rundown outside of the main lobby. Would I stay here again? Yes, if it was less money.

Old character property. Good communal areas. Rooms OK, but could do with a refurbishment think it might be underway). Staff friendly and helpful Quiet, safe area but close to the main sights Recommend

Staff went above and beyond to help us with our stay… thank you so much Grand hotel.

Very professional and informative staff.

Nice classic property Perfect location for pre cruising

A lovely mid-range hotel close to the heart of Mumbai. I would use it again without hesitation.

-In a quieter part of Mumbai, 10-15 walk to restaurants, a supermarket, the action. Safe but quiet at night. -No decor on the walls or in my room, dull, no vibe. -Asked front desk for metro directions to Dhobi Ghat. Given answer to take metro to X, then at X take a taxi to Dhobi Ghat. So I just took a 300 rupee taxi since it seemed I had to eventually take one anyway. Once there, I discovered the metro goes exactly to Dhobi Ghat. I took the metro back downtown, paying only 5 rupees. - charged 70 rupees for room service aka “service charge.” Was told “it’s for the boys.” How presumptuous to tack on a tip. Then I was taxed on the delivered beer (ok ) but taxed on the “service charge” as well. So tacky. Then when checking out, the next crew told me I had a bill for the above mentioned beer. -Room was clean although a pillow was missing a pillow case, both nights. AC worked but then didn’t, ceiling fan was enough. - asked for a taxi, non AC, to the airport at 5:00 am. Told the price was 900 rupees, really? A taxi without AC? Hours later. I apped Uber for the very first time, paying 741 rupees in a car with AC. Perhaps the high priced cab is not the fault of the hotel, but I should of been informed of other options as I’m certain 900 rupees would of seemed a high price to anyone familiar/living in Mumbai. Breakfast was ok, only noticed a small sign the second morning stating cappuccinos, americanos, personal omelettes etc were available for the asking.

The checking experience was horrible. The desk clerk was more interested in answering the phone calls instead of taking care of the customer standing in front of her. Further, there was no steam iron available and the staff that came in to hand that was borderline rude.

Thoroughly enjoyed our stay at the Grand Hotel. Accomodation was great and the staff were excellent.

An eccentrically beautiful building. It would benefit from a significant restoration to restore its full beauty and architectural interest. Rooms are sparsely furnished but comfortable and spacious. The staff is altogether gracious, friendly, and helpful.

The A/C was poor. A light of the aisle go into the room

This is an old style hotel in a quiet environment within a walking distance from Gate of India and close to main railway station. Staff very nice and cooperative. Good breakfasts but focused on local people. Do not make use of their offer for airport transfer as it is at least 5 times more expensive than prepaid taxi or Uber.