Many times I visited this place great hotel to stay, comfort room, delicious food, close to the airport, great service especially yosi (front desk staff) the person who really friendly & humble & explain the wonderful of waru (place need to go around hotel), of course will be back for next stay, already booked !!
Thank you for the great hospitality during my short escape to surabaya. It an honour to met with the superb gm Mrs. Odek. And a Compliment also to Mr. Reno who handled my reservation upon ci, thank you so much. Some point that you need to improve are how to handling complain and control the ego, I believe you can be a good leader oneday.
The hotel is great for a short escape. The location is very strategic, the room is wide and clean, the service is excellent! They gave me a non-smoking room as I requested and I am so grateful for that. And what great next is that they gave guests a reusable and refilled water bottle and glasses so that no plastic wasted. Go Green!
Always perfect stay at Red Planet Hotel. City center, bed and pillow always clean and doesn’t smell like cigarette, showers was always great and appreciate soap and thick towel.
Awesome. Hotel yang bercampur dengan apartment. Jadi kalo mo pakai fasilitas kolam renang, gym, dll, memakai fasilitas dari apartment. Kasur yang nyaman, AC dingin, sayang di kamar agak terganggu dgn kecoak2 kecil aja.:(
Great price to value, the location is near from the heart of the city and the governmental office, the services are good especially Mr. Alvin that helps me check in. Overall, good experience.
Their food taste mid, they don't have a proper dinning hall, the variation of food is also not good, the fruit not fresh. When I arrived the chicken is out, and I have to ask before they send new chicken and it doesn't taste fresh.
Good enough for hospitality and facilities, however something funny when we ordered Deluxe Business King Room we got the room with 2 twin beds since this is only the available room as receptionist explained. How it could be to us the couple people sleeping at separate two twin beds. LOL
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