Hotel Ranggonang

The staff are friendly. Solve every problem.

Wifi often drops out and is very slow.

Before the bad incident that happened at that time, this hotel had the best service in the Sekayu area. Instantly, its reputation was shattered into smithereens and became the hotel with the worst service when the hotel manager only apologized when hotel guests complained that the water suddenly didn't flow while showering. Soap was still all over my body and shampoo was about to be rinsed off my head, but there was no water in the bathroom, how disappointing. Waited for more than an hour but the water still wasn't flowing, so I was forced to rinse myself using several bottles of mineral water that had been bought the previous day for drinking supplies in the room. It is appropriate for hotel managers to provide compensation to guests who are disappointed by the hotel, for example by giving discounts or providing meal vouchers or overnight vouchers as a professional attitude that maintains customer satisfaction and the hotel's image. It's not enough to just apologize! In the past, when hotel guests were still quiet, hotel managers wanted the guests to be busy. But, after the number of guests becomes busy, why is customer satisfaction considered unimportant? Should it be stipulated in the SOP when is the right time to carry out maintenance, whether when the guest is doing activities at the hotel or when the guest is resting at night? So that guest comfort is maintained. It is not recommended to stay at this hotel which does not care about guest comfort. Room rates set at millions of rupiah are not commensurate with the service received.

Smell of cigarettes, guests are allowed to smoke in the lobby.

At the beginning of the stay, there were no complaints when I wanted to rest, the one who stayed upstairs in our room was noisy, his feet didn't stop, we asked to move rooms, got the upper floor, the 4th floor, we could rest comfortably, but when we wanted to take a shower, hot water died, it was very disappointing, it didn't match the price, almost 700/night but for breakfast, luckily it didn't disappoint.

Thank you for the convenience.

Order 1 meal brought 2, can't cancel. The broken room phone is ignored. So you have to go up and down to order food. Sandals were only given a pair, I asked for it only to be confirmed until check out was not given. The bathroom drain was clogged so it flooded. Hot water doesn't work.

Kirain sarapannya reffil ternyata enggak.