Hotel Sindang Heula Abah

There was no water in the toilet. Extremely difficult situation and we have to check out. People at the desk told us to wait for water, how can we wait for toilet. If basic ammeneties are absent then I think they should not run it as a hotel.

Simple and modest hotel I got ever

The accommodation looked excactly like the pictures, worth it for the price, but need refrigerator cooling the room

The facility was fair according to the price, the location was also nice. However, I felt very inconvenient at the first. I booked 3 rooms of bungalow for 6 persons with 1 extra bed in each room, and 1 standard room for 2. So when we arrived I asked for extra bed as written in the hotel voucher for bungalow rooms. However, the hotel didn't accommodate my request as I expected, even the extra beds written on the voucher clearly. They asked how much I paid for the hotel, and decided that my payment didn't cover the extra bed, and talked to me that agent didn't also confirm about it. I explained that the payment seemed cheaper, since I redeemed my points (about 150 K rupiahs). But the hotels did not listen to me, and asked me to contact agent. Although finally by agent support they provided the two extra beds, as a guest I felt disappointed already, since the hotel has not handled my request from the beginning, properly. Furthermore, the breakfast in bungalow rooms was not also for 6, but only for 4 persons. It didn't make me disappointed any more, since I have already known this hotel is not professional enough for this kind of things. They should more trust the guest that brought the hotel voucher!

Staffs show great care of visitors. I stayed when there was massive electricity blackout and they readily carried water in a big plastic container and provided candles to help us with basic needs. Price per night was also very very cheap. If there was no electricity issue I would say that this is the perfect place to spend your night. However, non smoking policy was not implemented so you found some other stayers smoked beside your room. They should arrange non smoking accommodation as well. The food is quite expensive but delicious. All in all great for value hotel. Thanks