Dear Mr./Ms. Erry L. P, Thank you for choosing our hotel as your accommodation. We are glad to know that you enjoyed your staycation experience with your family or on a business trip. Your positive comments regarding the friendliness of the staff, the cleanliness of the hotel area, and the strategic location are highly appreciated. We look forward to welcoming you back on your next visit. Please do not hesitate to contact us if there is anything we can help you with. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Ms. Irlina, Thank you for sharing your experience. We understand how important a fast and convenient check-in process is for every guest. We apologize for the delay, and we will review and improve our services to make your stay even better in the future. We greatly appreciate your feedback and look forward to welcoming you back with more optimal service. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr. Abdurrahman Z, Thank you for your positive review. We are glad to know that you received friendly service and that your request was made easy. Guest satisfaction is our priority, and we look forward to welcoming you back on your next visit. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Mr/Ms. Dyan S, Thank you for your kind words! We are delighted to hear that you had a pleasant stay and that our team, especially Mr. Reza and Mr. Romli, made a positive impact on your experience. Your appreciation will certainly be shared with them. We look forward to welcoming you again in the future. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Ong S. O, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Guest Experience Team.

Dear Valued Guest, Thank you for staying with us and sharing your experience. We apologize for the long check-in queue and the late room readiness. We will use this feedback as an evaluation material to improve our services, especially in facing moments with high occupancy rates. We hope to welcome you back with a better experience in the future. Warm regards,. Guest Experience Team

Dear Guest, Thank you for your positive review. We are glad to know that you felt comfortable and had a pleasant stay with us. We also appreciate your recommendation and look forward to welcoming you back in the future. Regards, Guest Experience Team

Dear Guest, Thank you for your positive review! We are glad to know that you had a pleasant stay at Novotel. We look forward to welcoming you back on your next visit. Best regards, Guest Experience Team

Dear Valued Guest, Thank you for choosing to stay with us while attending the concert! We are glad to know that the hotel's location, room comfort, and easy access to surrounding amenities made your stay even more enjoyable. We look forward to welcoming you back in the future. Best regards, Guest Experience Team

Dear Guest, Thank you for sharing your experience. We are glad to know that the hotel’s location close to shopping centers and restaurants provided convenience for you. We are also pleased that the children’s facilities such as the kids club and swimming pool complemented your stay. We look forward to welcoming you back on your next visit. Regards, Guest Experience Team

Dear Valued Guest, Thank you for your positive review. We are glad to know that our staff service met your expectations and the hotel's location close to the shopping area provides convenience. We will continue to strive to improve the quality of service to be even better in the future. We look forward to your return visit. Regards, Guest Experience Team

Dear Valued Guest, Thank you for sharing your experience. We are glad to know that overall you were comfortable with your Deluxe room. However, we apologize for the inconvenience caused by the cigarette smell in the room. We greatly appreciate your feedback and will follow up on this to prevent similar incidents from happening again. We look forward to welcoming you back with a better experience in the future. Regards, Guest Experience Team

Dear Guest, Thank you for choosing our hotel as your first choice whenever you visit Jakarta. We are glad to know that our strategic location and quality of our hotel always provide a pleasant stay experience for you. We look forward to your next visit! Regards, Guest Experience Team

Dear Ms. Ida AM S, Thank you for your positive review. We are glad to know that you felt comfortable staying at Novotel and enjoyed the facilities we provide, including the spacious room, clean bathroom area with bathtub, and large swimming pool. We are also glad that the aroma in the lobby gave you a calming impression. We look forward to welcoming you back with your family for a more enjoyable stay. Regards, Guest Experience Team

Dear Mr. Agus N, Thank you for your feedback regarding your stay. We apologize for the inconvenience you experienced regarding the slippers and towel change on the second day of your stay. Your comfort is our top priority, and we will ensure that this is addressed better in the future. We would like to inform you that as part of our sustainability program, hanging towels are not replaced to support waste reduction and eco-friendly efforts. However, towels placed on the floor will still be replaced. We greatly appreciate your understanding of this policy. Should you require any additional amenities during your stay, please do not hesitate to contact us, and we will be happy to provide them. Thank you for your understanding, and we look forward to welcoming you back again in the future. Warm regards, Guest Experience Team. Novotel Jakarta Mangga Dua Square

Dear Valued Guest, Thank you for choosing Novotel Jakarta Mangga Dua Square again for your family staycation. We are glad to hear that you are comfortable with the cleanliness of the room and still enjoy your stay with us. We also greatly appreciate your feedback regarding the exhaust facilities and food variety. This will be our concern so that we can continue to improve the quality of service in the future. We look forward to welcoming you and your family back for a more enjoyable experience. Thank you for your trust in Novotel Jakarta Mangga Dua Square. Sincerely,. Guest Experience Team. Novotel Jakarta Mangga Dua Square