Patra Dumai Hotel

Hotels

8.8

/10

Very Good

674 reviews

What Guests Say About Their Stay

Bedroom (24)
Ambiance (21)
Staff Friendliness (19)
Bathroom (19)
Anjar T.
9.7
/ 10
Very good hospitality, nice room. Breakfast menu quite good, fresh and delicious. I have a very good experience stay in Patra Dumai.
In the Area
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Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Patra Dumai Hotel is a hotel in a good neighborhood, which is located at East Dumai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815
Lobby Patra Dumai Hotel
Lobby 2 Patra Dumai Hotel

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Location


Patra Dumai Hotel is a hotel in a good neighborhood, which is located at East Dumai.

About Patra Dumai Hotel

From business event to corporate gathering, Patra Dumai Hotel provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Patra Dumai Hotel.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Patra Dumai Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Patra Dumai Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Patra Dumai Hotel is the right place to stay.

All facilities in Patra Dumai Hotel

Swimming Pool Patra Dumai Hotel
Swimming Pool
Functional Hall Patra Dumai Hotel
Functional Hall
Lobby Patra Dumai Hotel
Lobby
CleanAccommodation Patra Dumai Hotel
CleanAccommodation
Exterior Patra Dumai Hotel
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Multilingual staff

In-room Facilities

  • Cable TV
  • Desk
  • Minibar
  • Shower
  • TV

General

  • AC
  • Connecting rooms
  • Swimming pool
  • Smoke free

Things to Do

  • Beach towel
  • Outdoor pool
  • Pool sun loungers
  • TV lounge

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • Breakfast

Accessibilty

  • Accessible path of travel
  • Access friendly
  • Wheelchair accessible

Business Facilities

  • Computer station
  • Photocopier
  • PRINTER

Transportation

  • Car rental
  • Secure parking

Nearby Facilities

  • ATM/Banking
  • Shops

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Patra Dumai Hotel

Check-in/Check-out Time

Check-in:
From 13:30
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

Extra Breakfast

Accommodation charges IDR 100,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 13:30 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Patra Dumai Hotel
80
Number of floors in Patra Dumai Hotel
4
Another facilities in Patra Dumai Hotel
Coffee/tea in lobby, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Patra Dumai Hotel

What are available facilities at Patra Dumai Hotel?
There are top facilites at Patra Dumai Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Patra Dumai Hotel?
The standard check-in time at Patra Dumai Hotel is starting from From 13:30 while the latest check-out time is at Before 12:00
Does Patra Dumai Hotel provide breakfast?
Yes, Patra Dumai Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Patra Dumai Hotel

8.8
Very Good

From 674 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about Patra Dumai Hotel
All
Ambiance (23)
Bedroom (23)
Staff Friendliness (21)
Surroundings (19)
Family Friendly (19)
Distance to City Center (18)
Hotel Area (16)
Accessibility (15)
Bathroom (14)
Taste (13)
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Traveler Reviews Patra Dumai Hotel

Number of reviews per page
20
40

Customer reviews

F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 4 week(s) ago

If I go to Dumai, I always stay here.
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1 people find it helpful

Accommodation's Reply
10 Mar 2025
Hello F*i, thank you for your trust in Patra Dumai Hotel, we are always looking forward to your visit. Warm regards,. Ayu Darmastuti. General Manager
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Akbar
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 8 week(s) ago

The first choice when going for a biztrip to Dumai area. Comfortable place, affordable price, maximum service. Thank you.
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Accommodation's Reply
11 Feb 2025
Hi Akbar N. Thank you very much for your positive review. We are happy to be your first choice when biztrip to Dumai. We will continue to strive to provide the best service. See you on your next visit. Warm regards, Ayu Darmastuti. General Manager
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N***a
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10.0

/10

Reviewed 8 week(s) ago

It was a great experience staying here. The room is spacious, clean, as requested, connecting door view of the swimming pool. It's rare to find a hotel room that has an air purifier in each room, the best in our opinion. The facilities are also okay, it's just a shame that yesterday the rabbit cage was being renovated. Then for the child-friendly swimming pool, it's just a shame that there were a lot of cigarette butts and tissue trash on the outer edge of the floor. Hopefully the cleanliness of the poolside area can be improved. And one more thing, because yesterday there were a lot of guests, so when we wanted to have breakfast, many didn't get a seat, a suggestion if possible during peak season, additional seats can be provided. That's all, overall it's really good and comfortable, next time I go to Dumai I will stay here again. Success, Patra Hotel πŸ‘
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Accommodation's Reply
05 Feb 2025
Hi N*a, Thank you for choosing Patra Dumai Hotel and sharing your experience. We are very happy to hear that you felt comfortable with the room, facilities, and the presence of air purifiers in each room. We apologize for the inconvenience in the pool area and during breakfast. Your feedback is very valuable to us, and we will immediately follow up on the cleanliness of the pool area and consider adding seating during peak season to make guests more comfortable. The rabbit park is now back in use, hopefully you can use it on your next visit. We look forward to your return to Patra Dumai. Success to you too. πŸ˜ŠπŸ™. Warm regards, Ayu Darmastuti. General Manager
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F***i
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Staycation
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8.5

/10

Reviewed 9 week(s) ago

Nice atmosphere away from noise
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Accommodation's Reply
31 Jan 2025
Hello F*i, It is a pleasure to know that you used our facilities and felt good and comfortable. Hopefully your next visit will be more interesting. Warm regards,. Ayu Darmastuti. General Manager
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F***a
icon-origin-TRAVELOKA

8.8

/10

Reviewed 10 week(s) ago

Really like staying here, it's always a favorite place because it's quiet and comfortable.
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Accommodation's Reply
31 Jan 2025
Hi F*a, thank you for choosing Patra Dumai Hotel as your staycation destination, we are very happy to serve you. We look forward to welcoming you back to Patra Dumai. Warm regards, Ayu Daramstuti. General Manager
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must m.
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Leisure
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10.0

/10

Reviewed 10 week(s) ago

The room is quite clean and comfortable for resting while traveling with family.
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Accommodation's Reply
28 Jan 2025
Hello must m. We are glad to hear that you felt comfortable during your stay with your family. Your satisfaction is our priority. We look forward to welcoming you back on another occasion. Warm regards, Ayu Darmastuti. General Manager
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Rahmawati
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Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

The staff is friendly and diligent in helping guests lift their bags to enter the room.
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Accommodation's Reply
22 Jan 2025
Hello Rahmawati, We are very grateful that Rahmawati really appreciates the friendly and diligent attitude of our staff in helping guests. We always strive to provide the best service and ensure the comfort of visitors. We hope to welcome you again and provide a more pleasant experience in the future. Thank you. Warm regards, English General Manager
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L***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 11 week(s) ago

The reception staff is quite friendly
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Accommodation's Reply
20 Jan 2025
Hi L*i, Thank you very much for your review. We always strive to provide the best service for our guests, and your feedback will be our motivation to continue to provide the best. We hope to welcome you back to Patra Hotel. Warm regards,. Ayu Darmastuti. General Manager
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Lizawati
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8.5

/10

Reviewed 12 week(s) ago

Very enjoyable and recommended
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Accommodation's Reply
14 Jan 2025
Hi Lizawati, thank you for visiting Patra Dumai and thank you for your recommendation. We look forward to your return visit. Warm regards,. Ayu Darmastuti. General Manager
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Lukman H. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 14 week(s) ago

Very good service, friendly and efficient, comfortable, cool room
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Accommodation's Reply
03 Jan 2025
Hello Lukman HP All employees of Patra Dumai Hotel would like to thank you for your visit and for providing feedback for our progress. We look forward to your return visit to Patra Dumai Hotel. Warm regards, Ayu Darmastuti. General Manager
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Ario N.
icon-Business
Business
icon-origin-TRAVELOKA

6.1

/10

Reviewed 14 week(s) ago

The hotel location is not strategic, far from minimarket or street vendors. Since it is close to refinery, the smell of surrounding is pretty bad. The hotel is kore suitable for people who have business in the refinery

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Accommodation's Reply
31 Dec 2024
Hello Ario N, Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience caused by our location and the surrounding environment. Our hotel is indeed situated near the refinery to cater primarily to guests with business in the area, and we understand this might not align with everyone's preferences. While the location may feel less central, we strive to provide exceptional service and comfortable accommodations to ensure our guests have a pleasant experience. To address the convenience of accessing amenities, we are happy to assist with transportation arrangements or provide recommendations for food delivery services and other essentials. Your feedback is valuable to us as we continuously look for ways to improve. We hope to have the opportunity to welcome you again and make your next stay more enjoyable. Best regards, Ayu Darmastuti General Manager
Adirajada D.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 14 week(s) ago

Recommended for family time, the kids are also very happy, the food is delicious and satisfying, next time I will go on holiday here again with my family
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Accommodation's Reply
31 Dec 2024
Hello Adirajada D, thank you for your recommendation for Patra Dumai Hotel. We are very happy to know that Mr. Adirajada's family is happy and satisfied using our hotel facilities and services. We look forward to your next vacation at Patra Dumai Hotel. Warm regards,. Ayu Darmastuti. General Manager
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henokh h. a.
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9.1

/10

Reviewed 15 week(s) ago

very comfortable for resting. fatigue during the trip to Dumai can be helped so that it is fresh enough when meeting with colleagues
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Accommodation's Reply
31 Dec 2024
Hello Henokh H, A. Thank you for your positive review of Patra Dumai Hotel. We are very pleased to know that you felt comfortable resting in our hotel and that your long journey from Pekanbaru to Dumai was cured. Guest comfort is our top priority, and we are proud to have helped you feel refreshed to carry out your activities and meet with colleagues. We look forward to welcoming you back in the future. Please do not hesitate to contact us if you have any special needs during your visit. Best regards, Ayu Darmasuti. General Manager
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A***m
icon-origin-TRAVELOKA

9.1

/10

Reviewed 16 week(s) ago

worth to stay here, price affordable and staff serving us as our request, the best hotel in Dumai so far 😍 thanks patra

1 people find it helpful

Accommodation's Reply
17 Dec 2024
Dear A***m, Thank you so much for your kind words and wonderful review. We’re thrilled to know you found our hotel worth to stay and that our staff could serve you as requested. Your satisfaction is our top priority, and hearing that we’re the best hotel in Dumai so far truly means the world to us. We hope to welcome you back to Patra Dumai Hotel soon for another memorable stay. Best regards,, Ayu Darmastuti General Manager
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ERLINDO E.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 17 week(s) ago

✨ A Pleasant Stay, But There Are Some Notes! ✨. Staying at this hotel was quite a satisfying experience. From its cleanliness to its strategic location, I felt quite comfortable. However, there are some things that need to be improved to make the stay experience more perfect. πŸ›‹ Ambiance/Facilities. Cleanliness is the main plus point of this hotel. The rooms, hallways, and common areas are all well maintained. However, the sound from the toilet in the next room was quite clear, which slightly reduced my sleep comfort. 🍴 Food. I did not use the breakfast facilities, so I cannot give a review about it. 🀝 Staff Assistance. The hotel staff were quite friendly and responsive. I felt well served during my stay. 🌟 Highlights. The cleanliness of the hotel and its location close to the city center are two main advantages. πŸ’Έ Price. With a standard price, I think the facilities and services provided are quite commensurate. πŸ“ Location. The location is strategic, not far from the city center, so it is easily accessible and close to various important places.
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Accommodation's Reply
11 Dec 2024
Hello Erlindo E. Thank you for taking the time to provide a detailed review of your stay at our hotel. We are glad to hear that you were satisfied with the cleanliness of the hotel, the strategic location, and the friendliness of our staff. Regarding your comments about the noise from the next room, we apologize for the inconvenience. We will review this immediately and try to improve it so that our guests can enjoy a more peaceful and comfortable stay in the future. This kind of feedback means a lot to us to continue to improve our services. We look forward to welcoming you back again in the future and providing a more perfect stay experience. Warm regards, Ayu Darmastuti. General Manager
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Akbar
icon-Business
Business
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10.0

/10

Reviewed 23 week(s) ago

Good services, good facility with a good prices. My Priority choices everytime visiting Dumai.

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Accommodation's Reply
29 Oct 2024
Hello Akbar N., Thank you so much for your wonderful review and for giving us a perfect score. We’re thrilled to hear that you enjoyed our services and facilities during your recent stay. It’s always a pleasure to welcome you back, and we appreciate you making us your priority choice in Dumai. We look forward to seeing you again soon. Best Regards, Ayu Darmastuti General Manager
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 26 week(s) ago

Favorite staycation spot. Have stayed here several times. Comfortable, quiet and peaceful.
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1 people find it helpful

Accommodation's Reply
07 Oct 2024
Hi F*a, Thank you very much for your feedback! We are glad to hear that Patra Dumai Hotel is your favorite staycation spot. We always try to create a comfortable and peaceful atmosphere for our guests. We hope to welcome you back soon! 😊. Warm regards. Ayu Darmastuti. General Manager.
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A***i
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10.0

/10

Reviewed 27 week(s) ago

2 X stay here very satisfying.
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Accommodation's Reply
01 Oct 2024
Hi A*i, Glad to hear that you are satisfied with your stay at Patra Dumai Hotel. Hope you can come back again and enjoy more exciting moments here. Warm regards, Ayu Darmastuti. General Manager.
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Guest
icon-Leisure
Leisure
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8.4

/10

Reviewed 28 week(s) ago

The 8.30am menu was already finished at breakfast time.
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1 people find it helpful

Accommodation's Reply
26 Sep 2024
Hello Guest, Thank you for your feedback. We apologize for the inconvenience caused by the availability of the breakfast menu. This will be a serious concern for our team to ensure that the menu is available longer and can be enjoyed by all guests. We will improve the quality of service so that your next experience will be more satisfying. Thank you for staying with us, and we look forward to welcoming you back in the future. Warm regards, Ayu Darmastuti. General Manager.
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a***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 29 week(s) ago

Alhamdulillah, the hotel is nice and very clean, the service is very good, from check in to check out, the price is also affordable, suitable for those who have traveled far to explore Dumai city 😁
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Accommodation's Reply
20 Sep 2024
Hello A*f, Thank you very much for your positive review! We are very happy to know that you enjoyed your stay at our hotel. Cleanliness and excellent service are our priorities, and we are glad that it made you feel comfortable. We look forward to welcoming you back on your next trip to Dumai. See you again!" Warm regards. Ayu Darmastuti. General Manager.
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Number of reviews per page
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Exterior 4 Patra Dumai Hotel

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