Sarum Hotel

The staff where really friendly and even took my bag to the room

Very disappointed, it was like a hostel and it was very noisy. I think we were the only guests in amongst all contractors staying there. The pool that was advertised was not functional and hadn’t been for a long time by the looks of it. There was no pool table as advertised and the public area was stacked with random matresses. We couldn’t open the windows fully due to scaffolding outside the window which felt very unsafe should there have been a fire. Every morning, before light we were woken up by people right outside our window chatting, smoking and coughing. All in all a very bad experience never to be repeated.

Friendly, helpful staff. Comfortable room. Problem with toilet was remedied immediately. Hotel could do with pool area being smartened up. Sound proofing between rooms not the best. Loud music played a few evenings but was dealt with by staff when contacted. Great location for central St Helier, easy to walk to many areas. On the whole, a great stay in Jersey.

I was pleasantly surprised. The room had an adequate size for me and had a kitchenette. The room and kitchenette were both very clean. Bed was very comfortable. Kitchenette had everything, cutlery, pans, toaster, microwave, small fridge and small vitro. Perfect if you're planning on staying for a few days! Bathroom was also very good size. The service was also very good, staff were friendly, polite and always greeted with a smile! Overall, a great place to stay considering it's a 2-star hotel.

Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.

Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.

10 minute walk from liberation station. Small, friendly hotel, noth8ng fancy but more than adequate for us. The pool is small but fine for a splash aboit

Good location for accessing the bay and the centre of town. Spotlessly clean, - and very happy to have a fan in the room as well as the mini kitchenette

so helpful and modern room

The staff could not have been more helpful. The suite was so lovely with 2 bathrooms. Would highly reccmend

Friendly & clean, helpful staff. However, it was quite a busy road so quite noisy overnight.

Friendly, helpful staff, clean accommodation, bathroom small hardly any room to stand in from of the basin

Travelled with a child. Hotel staff were friendly but no lift and had to carry luggage up stairs. Room was in good, clean condition. No mirror in room to dry hair. No plug for hair dryer in/near bathroom where they had the only mirror. Surrounding area is not great. Swearing and fighting in the street until 2am. Also dogs and smoking allowed in the hotel. If any of this does not appeal to you, do not stay here

Wow! This friendly hotel in my opinion is excellent. Perfect location near beach, Elizabeth catle,shops and restaurants. My room 114 was fully refurbished and has smart TV where you can watch your Netflix has twin room for my daughter so she has privacy. It has a good size pool but didn’t get to use it, too busy exploring this beautiful island of Jersey. Lots of places to go and see. My advice is to use the buses, they are excellent and cheap. Get a day pass for unlimited ride. Taxi will rip you off. Bus will cost you £2 from the Airport and it takes 15mins. The hotel manager called Cristina and her staff were helpful,friendly and informative. I forgot the bar is good with TV and games room for the Kids. Overall our stay for 5 days wasn’t enough. I think a week will be ok cos you’ll get to see a lot in Jersey. One more if you like fish and chips, I would recommend you to go Erlinda’s fish and chips near Apollo hotel not far from Queens st. Been there 2x. The best!!

Amazing location for St. Helier centre bars and restaurants. Ok lets be straightforward, this is no 5* hotel, but its exceptionally clean, all rooms have a large en suite bathroom, plus a small kitchen area in each room which includes kettle, toaster, fridge, all cutlery and plates etc, and 2 cooking rings plus the sink and draining board. Rooms are cleaned everyday. The staff are exceptional and will help in anyway the can. If you want somewhere clean, in a fantastic location then look no further. Thanks to Christina and Alex for naking us so welcome.

It was amazing everything we needed

Good location a 5 minute walk from town Staff very friendly and helpful. Clean Kitchen in room, handy Room could do with some tlc and basic maintenance

Could not turn down heating in room... Second morning breakfast was cold...which after first morning breakfast spot on was disappointing.

I spent 3 nights at the Sarum Hotel and found it very comfortable. The staff were very kind and friendly and helpful. Do the fire doors need to be kept closed ?

Our family stay at this hotel cannot even be classed as a stay as we didn't even spend the night, members of staff we nice upon arrival but then because of an issue there was one extra person which caused everything to spark off and staff members to come to our door multiple times harassing us telling us that if we all stayed they would kick us out the next day but they would give us an extra room away from everyone else that we had to pay for which we were not willing to do. We asked for the manager on several occasions and she didnt come only relaying messages through her member of staff who started getting extremely rude and at one point started threatening us to call the police. So at 11:30pm we were kicked out of the hotel by the managers member of staff, having to find somewhere else to and then we told to call hotels.com for a refund and when we did the next day they called the hotel who proceeded to tell them to not give us a refund for not staying there. All in all this hotel had extremely poor customer service and i would not recommend it to families as they don't really appreciate the custom. We are also still working hard to get our money back but will never stay in this hotel again