Sarum Hotel

Hotels
8.0
/10
Very Good
136 reviews

What Guests Say About Their Stay

Sara
10.0
/ 10
I was pleasantly surprised. The room had an adequate size for me and had a kitchenette. The room and kitchenette were both very clean. Bed was very comfortable. Kitchenette had everything, cutlery, pans, toaster, microwave, small fridge and small vitro. Perfect if you're planning on staying for a few days! Bathroom was also very good size. The service was also very good, staff were friendly, polite and always greeted with a smile! Overall, a great place to stay considering it's a 2-star hotel.
Theresa
10.0
/ 10
Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.
Stephen Jonathan
10.0
/ 10
Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.
In the Area
See Map
19-21 New Saint John's Road, Jersey, United Kingdom, JE2 3LD

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
note: hotel was previously named Sarum hotel Staying at Sarum Hotel is a good choice when you are visiting Jersey. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sarum Hotel

19-21 New Saint John's Road, Jersey, United Kingdom, JE2 3LD
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Discover More About Sarum Hotel

note: hotel was previously named Sarum hotel

Location


Staying at Sarum Hotel is a good choice when you are visiting Jersey.

About Sarum Hotel

Sarum Hotel is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Staying at Sarum Hotel will surely satisfy you with its great hospitality and affordable price.

All facilities in Sarum Hotel

Others Sarum Hotel
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Tours
  • Concierge

Things to Do

  • Barbecue
  • Picnic area
  • Garden
  • Pool sun loungers

Food and Drinks

  • Bar
  • Snack bar

General

  • Smoking area
  • Terrace

Sports and Recreations

  • Billiard
  • Game room

Connectivity

  • Free WiFi

Public Facilities

  • Others

Accommodation Policy & General Information in Sarum Hotel

Important Note
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:30
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 10:30
Available rooms at Sarum Hotel
52
Another facilities in Sarum Hotel
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Tours

Frequently asked question in Sarum Hotel

What are available facilities at Sarum Hotel?
There are top facilites at Sarum Hotel such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sarum Hotel?
The standard check-in time at Sarum Hotel is starting from From 15:00 while the latest check-out time is at Before 10:30
What is the star rating of Sarum Hotel?
Sarum Hotel is a 2.0-star hotel.
How many rooms are available at Sarum Hotel?
Sarum Hotel has 52 rooms in total.
Does Sarum Hotel provide parking?
Yes, Sarum Hotel provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Sarum Hotel

8.0
Very Good
From 136 reviews
Cleanliness

8.6

Room Comfort

8.0

Location

8.0

Service and Facilites

8.6

Sort by
Most Relevant
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Traveler Reviews Sarum Hotel

Number of reviews per page
20
40
Top reviews
Simon
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff where really friendly and even took my bag to the room
Verified traveler
2.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Very disappointed, it was like a hostel and it was very noisy. I think we were the only guests in amongst all contractors staying there. The pool that was advertised was not functional and hadn’t been for a long time by the looks of it. There was no pool table as advertised and the public area was stacked with random matresses. We couldn’t open the windows fully due to scaffolding outside the window which felt very unsafe should there have been a fire. Every morning, before light we were woken up by people right outside our window chatting, smoking and coughing. All in all a very bad experience never to be repeated.
Read More
Carole
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Friendly, helpful staff. Comfortable room. Problem with toilet was remedied immediately. Hotel could do with pool area being smartened up. Sound proofing between rooms not the best. Loud music played a few evenings but was dealt with by staff when contacted. Great location for central St Helier, easy to walk to many areas. On the whole, a great stay in Jersey.
Read More
Sara
10.0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

I was pleasantly surprised. The room had an adequate size for me and had a kitchenette. The room and kitchenette were both very clean. Bed was very comfortable. Kitchenette had everything, cutlery, pans, toaster, microwave, small fridge and small vitro. Perfect if you're planning on staying for a few days! Bathroom was also very good size. The service was also very good, staff were friendly, polite and always greeted with a smile! Overall, a great place to stay considering it's a 2-star hotel.
Read More
Theresa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.
Stephen Jonathan
icon-Leisure
Leisure
10.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.
ruth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

10 minute walk from liberation station. Small, friendly hotel, noth8ng fancy but more than adequate for us. The pool is small but fine for a splash aboit
Elisabeth
icon-Leisure
Leisure
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Good location for accessing the bay and the centre of town. Spotlessly clean, - and very happy to have a fan in the room as well as the mini kitchenette
ALEXANDER
icon-Leisure
Leisure
10.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

so helpful and modern room
ANGIE
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

The staff could not have been more helpful. The suite was so lovely with 2 bathrooms. Would highly reccmend
Gill
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 222 week(s) ago

Expedia Group verified review

Friendly & clean, helpful staff. However, it was quite a busy road so quite noisy overnight.
Phyllis
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 223 week(s) ago

Expedia Group verified review

Friendly, helpful staff, clean accommodation, bathroom small hardly any room to stand in from of the basin
Najma
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 226 week(s) ago

Hotels.com verified review

Travelled with a child. Hotel staff were friendly but no lift and had to carry luggage up stairs. Room was in good, clean condition. No mirror in room to dry hair. No plug for hair dryer in/near bathroom where they had the only mirror. Surrounding area is not great. Swearing and fighting in the street until 2am. Also dogs and smoking allowed in the hotel. If any of this does not appeal to you, do not stay here
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Jesus
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

Wow! This friendly hotel in my opinion is excellent. Perfect location near beach, Elizabeth catle,shops and restaurants. My room 114 was fully refurbished and has smart TV where you can watch your Netflix has twin room for my daughter so she has privacy. It has a good size pool but didn’t get to use it, too busy exploring this beautiful island of Jersey. Lots of places to go and see. My advice is to use the buses, they are excellent and cheap. Get a day pass for unlimited ride. Taxi will rip you off. Bus will cost you £2 from the Airport and it takes 15mins. The hotel manager called Cristina and her staff were helpful,friendly and informative. I forgot the bar is good with TV and games room for the Kids. Overall our stay for 5 days wasn’t enough. I think a week will be ok cos you’ll get to see a lot in Jersey. One more if you like fish and chips, I would recommend you to go Erlinda’s fish and chips near Apollo hotel not far from Queens st. Been there 2x. The best!!
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G S A F
10.0
/10
Reviewed 232 week(s) ago

Hotels.com verified review

Amazing location for St. Helier centre bars and restaurants. Ok lets be straightforward, this is no 5* hotel, but its exceptionally clean, all rooms have a large en suite bathroom, plus a small kitchen area in each room which includes kettle, toaster, fridge, all cutlery and plates etc, and 2 cooking rings plus the sink and draining board. Rooms are cleaned everyday. The staff are exceptional and will help in anyway the can. If you want somewhere clean, in a fantastic location then look no further. Thanks to Christina and Alex for naking us so welcome.
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karyann
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 249 week(s) ago

Hotels.com verified review

It was amazing everything we needed
Verified traveler
icon-Leisure
Leisure
6.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Good location a 5 minute walk from town Staff very friendly and helpful. Clean Kitchen in room, handy Room could do with some tlc and basic maintenance
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Could not turn down heating in room... Second morning breakfast was cold...which after first morning breakfast spot on was disappointing.
Simone
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

I spent 3 nights at the Sarum Hotel and found it very comfortable. The staff were very kind and friendly and helpful. Do the fire doors need to be kept closed ?
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

Our family stay at this hotel cannot even be classed as a stay as we didn't even spend the night, members of staff we nice upon arrival but then because of an issue there was one extra person which caused everything to spark off and staff members to come to our door multiple times harassing us telling us that if we all stayed they would kick us out the next day but they would give us an extra room away from everyone else that we had to pay for which we were not willing to do. We asked for the manager on several occasions and she didnt come only relaying messages through her member of staff who started getting extremely rude and at one point started threatening us to call the police. So at 11:30pm we were kicked out of the hotel by the managers member of staff, having to find somewhere else to and then we told to call hotels.com for a refund and when we did the next day they called the hotel who proceeded to tell them to not give us a refund for not staying there. All in all this hotel had extremely poor customer service and i would not recommend it to families as they don't really appreciate the custom. We are also still working hard to get our money back but will never stay in this hotel again
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Number of reviews per page
20
40

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Others 4 Sarum Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 136 reviews
Cleanliness

8.6

Room Comfort

8.0

Location

8.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sarum Hotel

Number of reviews per page
20
40
Top reviews
Simon
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff where really friendly and even took my bag to the room
Verified traveler
2.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Very disappointed, it was like a hostel and it was very noisy. I think we were the only guests in amongst all contractors staying there. The pool that was advertised was not functional and hadn’t been for a long time by the looks of it. There was no pool table as advertised and the public area was stacked with random matresses. We couldn’t open the windows fully due to scaffolding outside the window which felt very unsafe should there have been a fire. Every morning, before light we were woken up by people right outside our window chatting, smoking and coughing. All in all a very bad experience never to be repeated.
Read More
Carole
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Friendly, helpful staff. Comfortable room. Problem with toilet was remedied immediately. Hotel could do with pool area being smartened up. Sound proofing between rooms not the best. Loud music played a few evenings but was dealt with by staff when contacted. Great location for central St Helier, easy to walk to many areas. On the whole, a great stay in Jersey.
Read More
Sara
10.0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

I was pleasantly surprised. The room had an adequate size for me and had a kitchenette. The room and kitchenette were both very clean. Bed was very comfortable. Kitchenette had everything, cutlery, pans, toaster, microwave, small fridge and small vitro. Perfect if you're planning on staying for a few days! Bathroom was also very good size. The service was also very good, staff were friendly, polite and always greeted with a smile! Overall, a great place to stay considering it's a 2-star hotel.
Read More
Theresa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.
Stephen Jonathan
icon-Leisure
Leisure
10.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.
ruth
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

10 minute walk from liberation station. Small, friendly hotel, noth8ng fancy but more than adequate for us. The pool is small but fine for a splash aboit
Elisabeth
icon-Leisure
Leisure
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Good location for accessing the bay and the centre of town. Spotlessly clean, - and very happy to have a fan in the room as well as the mini kitchenette
ALEXANDER
icon-Leisure
Leisure
10.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

so helpful and modern room
ANGIE
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

The staff could not have been more helpful. The suite was so lovely with 2 bathrooms. Would highly reccmend
Gill
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 222 week(s) ago

Expedia Group verified review

Friendly & clean, helpful staff. However, it was quite a busy road so quite noisy overnight.
Phyllis
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 223 week(s) ago

Expedia Group verified review

Friendly, helpful staff, clean accommodation, bathroom small hardly any room to stand in from of the basin
Najma
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 226 week(s) ago

Hotels.com verified review

Travelled with a child. Hotel staff were friendly but no lift and had to carry luggage up stairs. Room was in good, clean condition. No mirror in room to dry hair. No plug for hair dryer in/near bathroom where they had the only mirror. Surrounding area is not great. Swearing and fighting in the street until 2am. Also dogs and smoking allowed in the hotel. If any of this does not appeal to you, do not stay here
Read More
Jesus
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

Wow! This friendly hotel in my opinion is excellent. Perfect location near beach, Elizabeth catle,shops and restaurants. My room 114 was fully refurbished and has smart TV where you can watch your Netflix has twin room for my daughter so she has privacy. It has a good size pool but didn’t get to use it, too busy exploring this beautiful island of Jersey. Lots of places to go and see. My advice is to use the buses, they are excellent and cheap. Get a day pass for unlimited ride. Taxi will rip you off. Bus will cost you £2 from the Airport and it takes 15mins. The hotel manager called Cristina and her staff were helpful,friendly and informative. I forgot the bar is good with TV and games room for the Kids. Overall our stay for 5 days wasn’t enough. I think a week will be ok cos you’ll get to see a lot in Jersey. One more if you like fish and chips, I would recommend you to go Erlinda’s fish and chips near Apollo hotel not far from Queens st. Been there 2x. The best!!
Read More
G S A F
10.0
/10
Reviewed 232 week(s) ago

Hotels.com verified review

Amazing location for St. Helier centre bars and restaurants. Ok lets be straightforward, this is no 5* hotel, but its exceptionally clean, all rooms have a large en suite bathroom, plus a small kitchen area in each room which includes kettle, toaster, fridge, all cutlery and plates etc, and 2 cooking rings plus the sink and draining board. Rooms are cleaned everyday. The staff are exceptional and will help in anyway the can. If you want somewhere clean, in a fantastic location then look no further. Thanks to Christina and Alex for naking us so welcome.
Read More
karyann
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 249 week(s) ago

Hotels.com verified review

It was amazing everything we needed
Verified traveler
icon-Leisure
Leisure
6.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Good location a 5 minute walk from town Staff very friendly and helpful. Clean Kitchen in room, handy Room could do with some tlc and basic maintenance
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Could not turn down heating in room... Second morning breakfast was cold...which after first morning breakfast spot on was disappointing.
Simone
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

I spent 3 nights at the Sarum Hotel and found it very comfortable. The staff were very kind and friendly and helpful. Do the fire doors need to be kept closed ?
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

Our family stay at this hotel cannot even be classed as a stay as we didn't even spend the night, members of staff we nice upon arrival but then because of an issue there was one extra person which caused everything to spark off and staff members to come to our door multiple times harassing us telling us that if we all stayed they would kick us out the next day but they would give us an extra room away from everyone else that we had to pay for which we were not willing to do. We asked for the manager on several occasions and she didnt come only relaying messages through her member of staff who started getting extremely rude and at one point started threatening us to call the police. So at 11:30pm we were kicked out of the hotel by the managers member of staff, having to find somewhere else to and then we told to call hotels.com for a refund and when we did the next day they called the hotel who proceeded to tell them to not give us a refund for not staying there. All in all this hotel had extremely poor customer service and i would not recommend it to families as they don't really appreciate the custom. We are also still working hard to get our money back but will never stay in this hotel again
Read More
Number of reviews per page
20
40