My experience, the staff from the moment I reached the security, to the parking, the check in counter at lobby, the buggy driver, the coffee house (waiter, host, everybody there), the check out counter, and the people at the door, they all are very friendly, helpful and nice. Services are fast. Efficient. Surrounding of hotel is comforting for me. I brought my mum who is on wheelchair. The drivers helped me to handle her going up and down the buggy. Relieved me a lot. Thank you very much. Love the spacious room. Love the swimming pool in the room especially. Nice.:)