Guests should contact hotel 1 day(s) prior to arrival

Please be informed that this hotel does not comes with elevator (accessible by staircase only). All guests are obliged to below house rules once your booking is confirmed. i. Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Local Government Fee (imposed by Penang Government). This tax is based on per room per night and do not included in room rates. ii. Hotel reception is open until 11.00PM daily. In case you are expected to check-in after 11.00PM, you must contact hotel before arrival. Otherwise, hotel will consider your booking as No-Show. iii. You may be required to present valid government-issued identification at check-in, along with cash to cover the incidentals and deposits. iv. All special request such as Early Check-In and Late Check-Out is not guaranteed and strongly subject to hotel’s availability. Additional charges may apply. v. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to hotel availability. vi. Additional fee such as extra bed, food and beverage, telephone, room service etc is handled directly between guest and hotel.