Berjaya Makati Hotel (马卡蒂成功酒店)

Staff was fine. For whatever reason, they couldn't get breakfast right. They were trying to say it was 9/26 when it was 9/27 and my breakfast pass started. Lol. I paid for almost 2 weeks, 2 passes, and we went maybe 5 times. It wasn't pleasurable. I was better off with 711 's eggs. Lol. The gym was brutal. They paint the bars rather than clean them, so you have paint on your hands, and the bars are bent and crooked. You can't really workout. It is illusory. Finally, the pool is endlessly cold. They need to make the temperature more pleasurable. Finally, the internet is volatile. It comes and goes, hard to stream and work. Not a bad place, I'd go again, but I hope they would fix the issues by my next visit! Vinny 9/23/24-10/6/24 [I booked earlier for 4 days].

It ' s my 4th time booked in here. But today it will be my last day. I'll never ever again booked in this hotel nor to recommend this hotel to all my friend. So damn dissapointed! When I want to check out this morning 29 March. The receptionist want to charge me 800 PESO! Just because a little stain (like dirt colour) in the tip of the towel. I'm so confused and insisted to look the towel because I'm sure, me and my gf only use it after we take a bath. When I look the towel and smell it, there ' s no smell or odor, no chocolate smell, no blood smell, no feces smell and the receptionist + housekeeping staff also smell it and there ' s no smell in the towel. And they give a suggestion to always check everything in the room (towel, spring bed, bed cover, chair) when I check in and enter the room (HEY, I'm a customer who want to enjoy my day in your hotel, not to become a housekeeping staff) which is very ridiculous. And they insisted their laundry department do a really good job. Hey! I know what kind of stain in your towel because I'm in laundry business also and that is blood period stain which is hard to remove if not giving extra treatment. In the end, they didn't charge me. But from user experience I'm so dissapointed because they accuse me for something that I didn't do and they treat me like someone who do some minor criminal thing. It ' s already my 4th time booked in here and the previous booked didn't have problem when I want to check out. I don't know if some of the customer also got the same problem that happened to me. But for me I'll never again booked this hotel and I'll tell to all my co-worker to skip booked this hotel. I just didn't want my friend also got a bad service that happened to me today. So disappointing.

We enjoyed our stay, staff was very welcoming and accommodating. Until next booking 😌.

Wonderful experience and will definitely come back ☺.

Highly recommended. The staff are accommodating the hotel is clean.

The first story: For the first time we arrived there, the receptionist said that we would get dinner for free for fasting people because ramadhan, but after we had dinner, the cashier asked us to pay for the dinner, we were very disappointed. Maybe for the next, not to give a good news if you actually don't want to give.

The room is clean. The breakfast is superb

The hotel staffs were very accommodating!

Unstable internet connection and my motorcycle was hit and damaged in parking.