Hotel was nicely renovated, modern beach vibe (except kitchenettes). Excellent pillows but very firm mattress. We visited in March and the hotel seemed to be operating with a skeleton crew despite having a decent amount of guests. None of the 3 bars were open and the reception was frequently unattended. There is a small supermercado where you can buy alcohol and snacks, quite a long walk. We had a great time relaxing on the beach and the bike rental is in the parking lot of the tall pink hotel down the street, breakfast buffet was good. The only restaurant or bar open near the hotel was directly across the street and it has great food, cats, birds, and staff.

Hotel looked excellent, only the bathroom could use an update. We enjoyed the beach but sadly the beach bar was closed. Too bad that during the low season (we visited mid November), not much effort is made by the hotel to entertain guests. The breakfast had limited options and no lunch was available. The dinner was only at 7 or 9pm and offered just a set menu that changed daily. The portions were quite small however and the dishes simple. Overall just an okay experience with the best being the beach.

Lovely location, room clean, no problems. Probably could have been told more information at check-in regarding faculties, pool closure & bookings needed for restaurant. Great location, beautiful beach access, reasonable price. Good breakfast & lunch 🥗

The only advantage of the hotel is the localisation. Room needs an urgent renovation. Shower “fixed” with tape. Pool looks awful. Breakfast is cold and with miserable choice, with no vegetables. People smoking almost everywhere, including near kids pool. Not to mention hotel restaurant making grill right near the kids pool too, making it difficult to use during lunch time.

I recently stayed at Vila Baleira Suites in Porto Santo, and I must say the experience left much to be desired, especially for a place boasting a 4-star rating. Our holiday began on a frustrating note when we arrived before check-in time and were informed that we would need to wait 2.5 hours for our room to be ready. During this wait, we received no guidance on where to find the bar, bathrooms, or any other amenities, highlighting a significant lack of information provided by the staff. Thirty minutes before the official check-in time, we attempted to see if our room was ready, only to be told it was not. We requested to be notified once it was available, but unfortunately, no one bothered to inform us. Upon finally checking in, we found the front desk staff to be unhelpful, providing minimal information about breakfast times, gym facilities, or other amenities. We had to repeatedly ask for basic details ourselves, which was disappointing given the expectations created by the place's rating and price. Upon making our way to our room, the hallways gave off a sterile, hospital-like vibe, with doors that appeared cheap and outdated. Inside the room, the furniture was noticeably dated, with evident attempts to cover up wear and tear through painting. The bathroom ceiling had rust, the suite’s main door felt unstable, and its hinges desperately needed oil to stop the loud creaking. To add to our discomfort, we couldn't find the remote control for the air ventilation system. We called reception for assistance and waited a frustrating 40 minutes for someone to arrive with a remote. The room also lacked soundproofing, allowing us to hear every noise from the adjacent rooms. Breakfast was another letdown. The options for vegan and vegetarian diets were extremely limited, which is surprising for a 4-star hotel. To top it off, we witnessed a cockroach on the floor during breakfast. A staff member nonchalantly stepped on it and then pushed it into the kitchen with their foot, an incident that was both alarming and unsanitary. The poor service continued until the end of our stay. When we checked out, we asked if the staff could call us a taxi to the main port. They suggested we stood outside in the street and wave to passing taxis. Despite our efforts, no taxis stopped, and we were forced to find a taxi number online ourselves. The only positive aspect of our stay was the direct access to the beach. However, considering the overall experience, it’s not worth enduring all of what was described just for that. Overall, Vila Baleira Suites did not live up to its 4-star rating (and its price). The lack of information, outdated facilities, poor maintenance, and inadequate customer service all contributed to a subpar experience. We've stayed in lower-rated hotels with far better service and amenities. Unfortunately, we cannot recommend Vila Baleira Suites based on our experience.