Absolutely wonderful hotel in old town Marbella. The hotel staff were incredibly helpful and polite and we were looked after throughout the duration of our stay. Our room was clean, comfortable, and well designed. Slept incredibly well and the pillows on the bed were SO comfortable. The hotel's breakfast has a terrific buffet and hot food made to order. Would highly recommend booking a table for dinner at the restaurant, the food was amazing and live music added to the ambiance. Overall, would highly recommend staying at the hotel to anyone visiting Marbella.

I stayed at this hotel for 4 nights to celebrate my best friend’s birthday, and it was truly an unforgettable experience! From the moment we arrived, the staff went above and beyond to make us feel welcomed and cared for. The service was impeccable—every interaction was warm, professional, and personalized. Specifically I have to mention Mario (or Super Mario as we called him), he was the most warm, welcoming, friendly, helpful and professional person and our experience would not be the same without him!!! He is a huge asset to the hotel. ☺️ The hotel was beautifully designed, and spotless, with thoughtful touches that made our stay extra special. The hotel even surprised my friend with a birthday treat, which added such a personal and memorable touch to our celebration. The location was perfect as it’s very central and in a beautiful part of Marbella! I can’t recommend this hotel enough! It made my friend’s birthday so special, and we’re already looking forward to coming back for another stay. Thank you for such an amazing experience!

The photo below describes my experience at La Fonda Heritage Hotel. Messy and sloppy. I stayed at La Fonda from October 26 to October 31 in the “Heritage Suite” and spent just over $4000 Euro. This was my view every time I exited the suite. Service at the property was not at the level of a 5-star establishment. Long wait times and a feeling of being forgotten is how I would describe the experience. Perhaps the hotel is understaffed. Not my problem. I expect a hotel to have sufficient staff. The clutter in the courtyard was unbearable. One day I tripped over a pile of electrical cords and another day a pile of door mats. Why not pick things up and store them away and out of sight of guests? No lights over the vanity in the bathroom, and intermittent malfunctions of my room’s card key access. I would skip this establishment altogether and opt for a different experience, especially at these prices per night. On the evening before my departure, I asked to speak with a manager in the morning. As I suspected, no manager availed themselves to me. La Fonda Heritage Hotel tarnished what could have been an excellent visit to Marbella. I will not be back. I will also reach out to Relais & Chateaux management to alert them of the conditions at this property. Update: I received an email from the Operations Manager who stated that all previous guests enjoyed their stay. Clearly there is a level of pride here that is unwilling to accept that anything could possibly be wrong with their property. Oh well. I hope my experience helps people to decide where to stay.

In terms of hotel experience it doesn’t get better than that! A truly stunning location, beautiful architecture in the middle of the beautiful old town. Rooms are stunning, and don’t get me started on the staff : professional, responsive, friendly, from the concierge desk ( answering emails in a sec, making perfect culinary reservations) to the adorable restaurant staff they all went out of their ways to make us feel right at home. We will definitely come back!

Excellent stay. Perfect location in the heart of the old city. Walkable to everything, and just a block or two from where Uber or Taxi can pick you up. The breakfast and service was excellent and had dinner and drinks at the restaurant which was fabulous! The room was very nice and modern!