Volando Urai Spring Spa and Resort

Hotels

9.0

/10

Exceptional

313 reviews

What Guests Say About Their Stay

Verified traveler
10.0
/ 10
We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
FELICIA
10.0
/ 10
Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
Hsu-yao
10.0
/ 10
良好服務態度,絕美的風景與人文。餐廳舒適,一泊四食的豐盛餐點,兼具健康與美味。 館內整潔,處處有令人驚艷的芬芳,但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
In the Area
See Map
No.176,Sec. 5, Xinwu Rd, Wulai Dist., Wulai, New Taipei City, Northern Taiwan, Taiwan, 23341

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Volando Urai Spring Spa and Resort is a hotel in a good neighborhood, which is located at Wulai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Volando Urai Spring Spa and Resort

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No.176,Sec. 5, Xinwu Rd, Wulai Dist., Wulai, New Taipei City, Northern Taiwan, Taiwan, 23341
Others Volando Urai Spring Spa and Resort
Others 2 Volando Urai Spring Spa and Resort

Discover More About Volando Urai Spring Spa and Resort

Location


Volando Urai Spring Spa and Resort is a hotel in a good neighborhood, which is located at Wulai.

About Volando Urai Spring Spa and Resort

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Volando Urai Spring Spa and Resort exclusively for you.

Get precious and unforgettable moment during your stay at Volando Urai Spring Spa and Resort.

All facilities in Volando Urai Spring Spa and Resort

Others Volando Urai Spring Spa and Resort
Others

Hotel Services

  • Newspaper in lobby
  • Tours
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Hot tub
  • Spa
  • Sauna
  • Steam room

General

  • Banquet
  • Smoking area
  • PARKING
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Elevator

Transportation

  • Limo or town car service
  • Valet parking

Food and Drinks

  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Shuttle Service

  • Airport transfer with surcharge

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Volando Urai Spring Spa and Resort

Important Note
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a first aid kit

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

The following facilities are closed on Wednesday:
  • Hot springs

Hotel only accepts guests with minimum age of 20

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Volando Urai Spring Spa and Resort
22
Number of floors in Volando Urai Spring Spa and Resort
7
Another facilities in Volando Urai Spring Spa and Resort
Newspaper in lobby, Tours, Luggage storage, Porter, Multilingual staff

Frequently asked question in Volando Urai Spring Spa and Resort

What are available facilities at Volando Urai Spring Spa and Resort?
There are top facilites at Volando Urai Spring Spa and Resort such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Volando Urai Spring Spa and Resort?
The standard check-in time at Volando Urai Spring Spa and Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Volando Urai Spring Spa and Resort provide breakfast?
Yes, Volando Urai Spring Spa and Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Volando Urai Spring Spa and Resort

9.0
Exceptional

From 313 reviews

Cleanliness

9.2

Room Comfort

9.2

Location

8.0

Service and Facilites

9.4

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Traveler Reviews Volando Urai Spring Spa and Resort

Number of reviews per page
20
40

Top reviews

Verified traveler

10.0

/10

Reviewed 73 week(s) ago

Hotels.com verified review

We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Read More
FELICIA
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 74 week(s) ago

Expedia Group verified review

Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
chen
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 110 week(s) ago

Expedia Group verified review

Everything very nice. Wish food can do better.
Hsu-yao

10.0

/10

Reviewed 148 week(s) ago

Hotels.com verified review

良好服務態度,絕美的風景與人文。餐廳舒適,一泊四食的豐盛餐點,兼具健康與美味。 館內整潔,處處有令人驚艷的芬芳,但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
Joseph I-Chieh

8.0

/10

Reviewed 224 week(s) ago

Hotels.com verified review

The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Verified traveler

8.0

/10

Reviewed 247 week(s) ago

Hotels.com verified review

Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.
Verified traveler
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 275 week(s) ago

Expedia Group verified review

Exceptional services and great view. Definitely would come back in the future.
Janet

8.0

/10

Reviewed 282 week(s) ago

Hotels.com verified review

We love the service and the property. We’re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring 🛀 bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed 🛌, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing 😌
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Verified traveler
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 285 week(s) ago

Expedia Group verified review

It's very quite and private. The service and food are absolutely amazing and filling.
Ho

8.0

/10

Reviewed 300 week(s) ago

Hotels.com verified review

The hotel is generally great for hot spring, the French cuisine and for resting. There are not many facilities in the hotel other than the private hot spring and the public hot spring. There is no gym, library or other facilities you would expect in a hot spring resort. Check-in was not very smooth and organised. We drove and arrived the hotel, with the valet parking staff not super friendly... We arrived the hotel at 2:45pm, hoping that we could get to the room immediately, but were told that the room was not available yet (official check-in time is 3pm and we have emailed in advance that we will be on time). We were sent to the restaurant for afternoon tea, but the waitress at the restaurant was not told that we were being sent to the restaurant, and hence she was puzzled and kept asking whether we were hotel residents and our room number (which we did not know)... When we got back to reception by ourselves at 3:15pm, we were led to our room, but the staff was unable to find another key of our room (we should be given 2 keys), and they had to come back to our room 15 minutes later to pass us the other key.
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Verified traveler

10.0

/10

Reviewed 312 week(s) ago

Hotels.com verified review

Good and clean
amy

10.0

/10

Reviewed 313 week(s) ago

Hotels.com verified review

Excellent. Hotel staff are very nice. Enjoy it a lot
G
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 329 week(s) ago

Expedia Group verified review

Beautiful views, courteous service and the ambience with the ritual is calming. Layout not so good in that there is a lot of step climbing and u covered parts through umbrella standa are throughout
Yu

6.0

/10

Reviewed 333 week(s) ago

Expedia Group verified review

Service was fine but way below what one would expect of a Relais & Chateaux hotel. No one helped with our luggage upon arrival and we had to collect our luggage from the hotel shuttle and took that to the lobby by ourselves. Many facilities were not available/cancelled during our stay and no alternative was offered. Hotspring facilities were rather basic and quite crowded in the afternoon.
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linda

10.0

/10

Reviewed 340 week(s) ago

Expedia Group verified review

Friendly and experience staff. A relax stay. .....
Janet

10.0

/10

Reviewed 373 week(s) ago

Expedia Group verified review

This is a great place to just relax and unwind. A comfortable walk from Wulai but then far enough out to be relaxing. The hot spring water is pumped into the bathroom which is just great, the bed super comfortable and the food was excellent.
seven

10.0

/10

Reviewed 378 week(s) ago

Expedia Group verified review

This is a luxurious and lovely hotel. The warm and helpful staff make the hotel lovely. The hotel itself involves into the neighboring nature perfectly and emphasis on the living, soul and art. The room is clean and decorated nicely in a warm way. The quality of the hot spring stands out among this area. The location is good and close to the main street in Wulai. The restaurant offers nice French food with Taiwan local ingredients in unique way. Overall, it is a pleasant stay in Wulai and definitely won't let me disappoint in any way.
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Alice

10.0

/10

Reviewed 387 week(s) ago

Expedia Group verified review

Service is excellent. Be treated as royal guests. Everybody is friendly and very thoughtful. Food is delicious and it seemed special made for individual. Facility is wonderful and luxury.
Eric

10.0

/10

Reviewed 421 week(s) ago

Expedia Group verified review

The hotel has a very nice view of the river nearby. The staff were very friendly and helpful. Very close to the shopping street nearby and it takes around 15 minutes to reach the shopping area.
Verified traveler

8.0

/10

Reviewed 421 week(s) ago

Hotels.com verified review

The service was good and room was clean. But, food was really bad. Two years after storm, construction for water way was in progress. Walking to old town or anywhere is tricky as there is no side walk while vehicles are traveling fast.
Number of reviews per page
20
40

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Others 4 Volando Urai Spring Spa and Resort

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