Upon arrival at 4pm we waited two additional hours to check in, only to find out the room we booked wasn’t available. The staff promised our proper room would be ready the next day, but after waiting all day to transfer, we were informed at 5 PM that no room was ever held for us. This blatant dishonesty was incredibly frustrating. To make up for the inconvenience, we were offered free breakfast buffet tickets. However, the dining area was so overcrowded that finding a seat was impossible during all four days of our stay. The issues didn’t stop there. One of the elevators was out of service, forcing us to use the stairs, which led us through a construction zone in the basement with no signage for a proper exit—an unacceptable safety hazard, especially with children. Room service was also poorly managed, either arriving at 8 AM while we were still sleeping or late in the evening at 7:30 PM. This was one of the most poorly managed hotel experiences we’ve ever had. We expected far better and are deeply disappointed.

The rooms are very very old, the images do not portray how old the rooms are.

fantastic

People are very nice, the place is near all what i need

V good

Good location, staff very helpful. Pleasant stay.

Attentive staff. Spacious room. Good location near metro station,

Good location. Near Metro Station. Helpful staff. Clean common areas. Fine for solo business traveller.

Location was convinient in downtown & close to metro station

First time to travel in DUBAI and did an excellent choice on choosing the Hotel …The CRESCENT 🌙 MOON TOWER added to the EXCITEMENT especially in the swimming pool

Muy cerca del transporte público y de las mejores atracciones, el hotel esta muy limpio y las instalaciones también

Property is very clutch for convenience and location. The Hotels is a little outdated, but they’re in the process of renovating. Look forward to seeing this place again fully done.

Good

Nice and big rooms. Staff are very nice. However, the room Interior needs update.

It was amazing and comfortable hotel The view was amazing on Shaikh Zayed road and future Meuziem Hotel craw was friendly and so cooperative Specially RON she is very freindly

Good location but the shower doesnt regulate water turns too hot or too cold while having a shower and too many kids always running around in corridors and knocking on the doors.

location

Good Hotel

This is not 5 star hotel. Its a solid 3 star. Food at the breakfast was average, too many people and not enough slace for a full hotel.

Incredible stay! Very easy and convenient and staff helpful and friendly