Hilton Garden Inn Dubai Jumeirah

It was very good

Lovely

Good

Our stay here was faultless. The staff cleaned our room every day and extra if we needed it. Bottles stocked up every day. Staff always happy to answer and help you. Food was good too couldn’t really fault it and something for every one during breakfast times.

Nice clean hotel, friendly helpful staff. Small rooftop pool. Nice pleasant stay

Amazing

Amazing

We have decided to celebrate our 25th wedding anniversary in Dubai. Overall we have enjoyed our time together in Dubai but hotel's policy of not to provide extra water to drink in 38-40 degree soaring temperature is an absolute ridiculous. It's not a matter about we can't buy water and drink, it's a response hotel staff responded. Upon asking water at the reception and the conversation with Ms Poonam was beyond explainable ( absolutely horrible) . Room service personnel Mr Ramkumar Rai was fantastic. We have had a great time in Dubai but not in the hotel Hilton garden inn. Never and ever will come back to this property not will recommend to friends and family. Mr and Mrs KC

Great property, service and experience.

The hotel was clean, the staffs were friendly and helpful. Food was great too.

All staff very helpful and Plesant, Breakfast has a good selection, and cannot fault this Hotel would stay again if going to Dubai.

Professional. Attentive. Clean. Good Value.

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Staff was courteous. Area has a lot of dining places. Nice and clean room.

convenient location and good service staff

Toilet not flushing properly we complained twice but not problems solved And in restaurants we eat dinner buffet and charge extra for drinks and we did not drink soft drinks and juice or water we paid for coffee for extra charges

I liked everything except for the construction noise

It was awesome stuff was great

Overall what we expected is more than that

I made a booking for 2 rooms The information on there indicated that; 1. The Booking was complete 2. Fees were to be paid upon checking in onsite 3. Changes could be made for free before January 23rd I cancelled one room and made changes for the 2nd room well in advance of the date that was stated. On January 21st I received an alert from my banks mobile app asking me to take an action on attempted transaction. Considering that it was out of state, the transaction was flagged as potentially fraudulent. I checked and saw that it was from the hotel. I removed the flag and then reached out via email to let them know that I had noted the transaction and was not aware that any charges would be made BEFORE check in as this was not stated anywhere as part of the terms when I was making the booking. I also asked that they confirm if this fee would be deducted from the total cost if charged. They let me know that it was actually an Authorization hold and actually not a charge and we left it at that. I went an extra step to ensure from Expedia that the booking was still valid. I did this 3 times. Because during the week, I received a message indicating that the booking was cancelled. I was assured all was in order. My guest arrived and was turned away. They had the booking cancelled. The manager was SO RUDE. It was such an embarrassment.