Uptown Hotel Apartments Abu Dhabi by Gewan

This hotel is terrible. Hari disrespected us. They need physical ID such as physical Passport for checkedIN. We showed passport in our Phone but they did not allow me for checkedIN this is ridiculous. I also gave a call to police.

Contrary to advertising, no parking available at hotel. Hotel refused outright to provide, assist or arrange parking in a very busy location with little public parking during day and none at night. Cannot stay at such a location. Hotel should be upfront about facilities / amenities available and should never lie on their advertisement to misguide customers. Terrible experience. Did not stay at hotel due to their attitude.

All well staff is the best friendly and helpful

Administrators were very polite and helped me with any issues

The property is old and needs a renovation. The room was not as clean as I expected. Reception was really helpful.

1) furniture was worn out and not clean 2) there's no towels or dishwashing liquid or sponge to clean dishes 3) I found small cockroaches in the bathroom 4) Bathtub was not clean 5) Water shattaf was leaking so I had to turn off the water 6) Water heater was off so I had to wait an hour to take a shower 7) Both central AC's were fully on at 20ºC and the apartment was freezing when I checked in 8) There's no parking for the hotel, so i had to roam around and find paid parking on the street away from hotel

Cons: We tried to contact them before checking in, but the phone was ringing but no one was answering. Upon arrival, I was surprised to find that their phones in the room were also not working. As there is no way for you to contact front desk, you have to go down and tell them in person, which is quite a hassle. Only two pillows were provided in the room, and the room and refrigerator smelled extremely unpleasant. Additionally, there were cockroaches in the bathroom and in the drawers. Pros: It is located near the mall, coffee shops, and other places where you may need to purchase items. There are taxis available everywhere and getting one is not a problem. It is easy to communicate with the staff at this hotel.

After what I experienced at other hotels and hostels in UAE, I was very happy to have changed some plans to stay here. Upon checking in, I found out Expedia had made a mistake in my booking. This hotel handled everything. They gave me a room and called Expedia themselves to handle it, which I greatly appreciate. I needed that after some other issues that happened during my trip. Hotel is in a great location and has plenty of parking (albeit they are paid), and places to eat and check out. Uber had great access to it to, and it is a great stepping off point to other areas. Hotel was clean, well air conditioned, and very comfortable as a whole. Would absolutely stay again.

Good

It's was central friendly staff cleaners were very helpful 😀

fast visit

الاقامة لم تكن سيئة والموقع ممتاز لكن كان يجب التعامل مع البرد والحشرات

Satisfied...convenient...city center location...highly recommended

Awesome place great customer service very clean hotel + apartment, great stuff except telecommunications issues...! You can’t dial the room telephone outside

When your entering a hotel after a long flight to meet friends and family, you expect that the hotel or the hotel apartments to be understanding and lenient about the check-in process. I had all my documents with me with me when I checked-in but my friend did not. The hotel staff did not allow visitors to enter my room or guest that will be staying with me with out proper original government issued document. This was a hassle and we had to wait over 3 hours to speak with top management about letting my friend in. Its only after I pointed out that it is not Expedia policy, but the hotel policy that guests are also required to have proper identification and that the hotel is responsible due to their policy which is not stated on Expedia and I would like a refund, that they pulled some strings and let me and friend in. The hotel staff was only following orders but they were not as friendly as they could have been and did not provide us with any other possible solutions other that to ask for refund. I would think that if you are travelling to and have friends in that country, that they would be expected to spend some quality time with you no matter where you are, and the hotel did not provide that for me so I am a little disappointed. However, after we got in everything was good.

It's clean and tidy bit old bathroom, room is large it's ok, pity no parking, you need to parking 15dhs for 24hrs. It's ok for the price since we been there during F1.

Was awful. No parking is available. The room looks horrible. couples are NOT allowed!

Very nice apartment and lovely staff.

Very helpful staff, clean and quiet rooms, good location in the city. Abu Dhabi seems to be well planned and has some beautiful architecture.

In general the hotel is all right, it is not luxurious, but it is fine for a couple of weeks. The rooms are spacious and nice. The only downside is the bathroom that is a little small and could have better finishings.