When I booked I booked the 7th floor but when I checked in they gave me a room in a building 5 which was being renovated. It was dirty, the room floor, walls and bathroom was dirty. I was very disappointed. The room I was shown was not the room I was checked into.

Long story short, Guest services is a complete joke! I've requested service via phone call on my own device since thei house phone ws out of commission to have my room cleaned. Request was acknowledged, but no service was provided on mutiple occassions. Shivel was the only person that demonstrated great service upon checking in, she ensured that I was treated with class. Apart from that, the hotel is a complete disgrace especially the housekeeping department, THEY DONT CLEAN ROOMS PERIOD!!!!! IF YOUR THERE FOR A LONG PERIOD OF TIME! I work in the hotel industry, and I know what's called A "DND" well mines wasn't on upon requesting my room to be cleaned on multiple occasions. There were one instance where I literally saw the housekeeping associate cleaning the unit next to mine, obviously I observed her coming down from one room to the other, mines was next to be cleaned, out of surprised she skipped my unit, knowing the fact that I did not attain the "DO not disturbed sign" on my knob. I literally had funds to give her because I know how they can be overworked by having a million rooms a day to clean, but why though, why avoiding my room? Based on my understanding, I assume they thought I was not a clean person, so avoiding my unit was an option to them. How disappointed! It was unbearable! I had cut my stay short, instead of spending 5nights I spond 4. On multiple occasions i had to take my own trash out as the housekeeping lady stared me in eye saying nothing. Never again

The price was reasonable. Ladies at the front desk were nice. The floors in the room were so dirty. Went to 2 separate floors and ice machines weren’t working. Not only that, the floor around them was moldy.

Hotel was great.

Every think was very good Thanks

We stayed in the tower 2 Rooms and the rooms were pretty run down. It’s on a very busy street and the I 4 behind which was crazy loud all night every night with people racing and people with loud exhaust. The property is pet friendly which is great until you get dogs left in the rooms whining and barking because they hear you. Hotel staff wouldn’t do anything about it. I will NEVER stay there again.

Overall nice place

Nice staff! Feeling welcomed and warm! Very helpful as well!

Everything was great except the bathroom door couldn’t be closed all the way. Overall a good experience. I will stay here again.

I was checked into a room with guest already in it. I open door to catch them in bed. It’s been over 2 weeks still waiting on my refund

We had the most amazing view of volcano bay it was truly amazing

My bedroom did not have bulbs !

Unsure if smoking is allowed, room next to us smoked the whole time and it came under the door that separated rooms

Pretty noisy Walls not sound proof

Awful

Muy bonita Todo en orden

The AC unit inside the property makes too much chirping noise which is very old and needs to be replaced. The renovations that were done were not done in its entirety to where it does not show seamless perfection for a hotel. The front desk does not answer the phone as frequently as they should if the phone call does ring over and over. I had to call back twice in order to receive and follow up regarding my maintenance request which is not acceptable regarding my stay. I would not stay back here again.

Great experience

Really nice place clean and good customer services

No housekeeping untill 4 days is awful. Tower Room was okay, bathroom is old and needs renovation. Property is okay