Very Clean. Nice and quiet area. Comfortable living accommodations

This place was amazing and perfect for our vacation!

The house was great. We would definitely stay here again. The minor issues we had we reached out to Management and they were fixed. We only wish the spa and pool temperature was hotter. The house was clean smelled fresh the only issues we had was the spiderwebs in the ceilings. It wasn’t worth calling Management for, however the cleaning staff should pay more attention to those details. We also wish the screens around the pool we’re fixed because the frogs and lizards continued to come in. We know this is part of nature however if the screen was fixed they wouldn’t have came in as much but again we felt as though this wasn’t something to reach out to Management about. We would definitely stay at this house again and we had an a great time!

This was a family vacation to orlando theme parks. We enjoyed staying at this house but a few things could had been better for example we were really looking forward to the house pool but it was dirty. Also the room with the bunk bed was uncomfortable to sleep in because it didn’t have a mattress.

Great place. Their was no hot water. Bad communication.

Beautiful place me and my family enjoyed ourselves. We couldn’t find the trash cans so we put everything in trash bags and piled them up! My kids loved the pool I wish we could’ve made it to the clubhouse but overall very lovely!

The ceiling was in poor condition as I looked at it the moment I walked in the door.

For me to pay almost $800 I was very disappointed. I arrived Friday May 22 and left May 25, the first day I arrived the house seemed very beautiful but as the stay went on I got more disappointed. Saturday the next morning I woke up everything in the refrigerator was bad b due to the refrigerator not working so I tried to call the number given to me so it could get fixed, also to tell them some of the other problems we were having, as well as letting them know so I don’t get charged,WHICH I DID ANYWAY.While being on the phone with them I got hung up on 3 times and then when I finally got ahold of someone the power I’m the house goes out. I let them also know that issue, I was told help would come. That day no one showed up but Sunday someone did. He told us the refrigerator was broken and I also asked him to turned off the heat in the pool because it’s very uncomfortable we can’t swim in it, come to find out the pool was set at 100 degrees that’s why we couldn’t enjoy the pool. So I got the house until Monday and we couldn’t enjoy he pool until Sunday night.

It was a great experience. My kids really enjoyed the pool. Th house was very nice and clean. The stores, restaurants were near by.

Horrible Horrible Horrible! The resort itself looks nice on paper, but wow we’re we disappointed! Garbage around the front entrance! Gnats/bugs swarming around the front door! Water on the kitchen floor due to a leak from the ceiling caused by water leaking from the A/C vents on the second floor! A/C went out on 1st night! Upstairs carpet drenched with water from A/C vent! Dirty pool! Nail holes in the wall! 1 stopped up toilet! Now the pool was cleaned on day 2! Someone also went in and turn the A/C unit completely off to let it “defrost” while we were out! They didn’t turn it back on so it was extremely hot when we got back to the rental! Imagine that after a long hot day at Disney! I had to complain several times about the soaked area of carpet on the second floor! Someone came in on day number 4 while we were out and plugged up a dehumidifier and a couple of fans! Problem is when returned later that night everything was still hooked up, and running! Loud, large items in the middle of the hallway that I had to disconnect, and move out of the way! On day five we heard “from our bed” the worker/workers “without notice” gathering their equipment from the hallway! They happily let themselves in, and out without notice! That was our first and last time staying there!

Everything was nice. We had some problems with the plumbing but we resolved these issues ourselves. Maintenance came into fix an issue which we never called about the day before we were leaving.

Great area nice quite beautiful we really enjoyed ourselves

The property is beautiful. Parking is not a problem. Security 24/7, but the property had damages that I had to go constantly take pictures of to send to ACO through email. The air conditioners was set at 73 degrees & it couldn’t be lowered. I would spend the day out & when we would get back, we wanted to have a good nights rest. Instead we had to get up to shower so that we could cook off because it was too hot. The rug upstairs was soaked when we arrived & it never dried. There was a leak in the kitchen ceiling & the toilet in the main bathroom wasn’t working right. If the toilet paper finishes will you are there, you must go purchase some because there is only the one roll in the bathrooms. I was looking for a getaway to be free of stress, but instead I was stressing about all the things that weren’t working or already broken when I got there. ACO really need to inspect the homes before renting it out. I felt very uncomfortable.

Place was dirty spent first night cleaning. Paid to have pool heated that did not happen. Wifi did not work our whole stay. Called ACO multiple times issues never resolved

Terrible. Place was gross. When we showed up we noticed the entire house/carpet was covered in stains so we checked the bedding. Looked like bodily fluids stains in every comforter/ sheet. Some pubic hairs. Giant booger pasted on the wall. Two bedrooms the electricity kept turning off. Worst part was somebody came into the house while we were out. We weren’t notified or anything. We came home to find a ladder in the middle of the living room, just frightening to think IF we left our teenage daughter home alone while we went out to get food or something. There was no explanation/ reason given why somebody obviously came in the house when we were gone. Hotels.com should take this property off their site. Rental company was impossible to get in touch with (we tried to contact about the cleanliness and somebody coming into the house) no reply. They make you pay the “cleaning” fee, though they obviously don’t clean it before or after you check in.

Fantastic accommodations

Where can I begin? Well let’s just say my husband and I spent our weekend killing roaches. The place wasn’t clean and the office will charge you 200$ for a cleaning fee. NEVER AGAIN!!!!!!!

This place was disgusting , human hair all over the place, on the bed ,pillows bathroom. We contacted them and after we explained the situation they sent a cleaning crew, however it took for ever for them to arrive. The most interesting part is that they charged us for a cleaning fee after we completed the reservation and we couldn't cancel it. After their apology they said that they were going to refund cleaning fee, but until this point which it has being longer than a month, they kept my money.

Had a great experience. Rental claimed to be closer to the parks but the rental was not as close as they claimed.

There are additional fees that come with this rental, which weren't specified on Expedia. This part really made me frustrated, because I had already paid and there was still a service/cleaning fee that was not disclosed to me until a MONTH after I had made reservations. By this time, even if I were to cancel the reservation, I would not get the full amount of refund back. Not only this, but they required me to send in pictures of my ID and credit card (front and back), which I found very shady. I did not like this at all, but they refused to send additional information regarding the check-in process if these documents were not sent in. And to top everything off, I was told that I would receive check-in details the day before checking in, but that did not happen. On the day that I was supposed to check-in, I sent an email to them stating that I had not received any information regarding check-in to the rental house, and since I had paid for that day I should be given the information, and the response I had gotten was that I needed to sent pictures of my credit card (which I had already sent and had been confirmed by the reservation person that everything was in). So I quickly took pictures of my card and sent it to them, and then I got the information I need. And, just an FYI, this all happened while I was boarding my plane to Orlando.