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Castle Hilo Hawaiian Hotel

Name: Castle Hilo Hawaiian Hotel
Address: 71 Banyan Dr, Hawaii County, Hawaii, United States, 96720, 71 Banyan Dr, Hawaii, 96720, United States

Hotels

8.2

/10

Very Good

1,058 reviews

What Guests Say About Their Stay

Sterling

10.0

/ 10

Extremely friendly and helpful check-in. I forgot to ask for a room close to the elevator for my elderly mother and they were very accommodating. The hotel, while a little dated - is right on the water and the sea side has a great view. The elevator are very fast, and the restaurant and bar have great food.

Verified traveler

10.0

/ 10

Excellent hotel for our needs. Best view and easy access to Coconut Island for a swim. Super comfy beds, spacious room. Continental breakfast was a little disappointing but everything else was awesome!

Antonia

10.0

/ 10

Check in was easy, staff are very friendly and accommodating and very clean, comfortable and free breakfast

In the Area

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71 Banyan Dr, Hawaii County, Hawaii, United States, 96720

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Elevator

Staying at Castle Hilo Hawaiian Hotel is a good choice when you are visiting Hawaii County. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Castle Hilo Hawaiian Hotel

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What's around Castle Hilo Hawaiian Hotel

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71 Banyan Dr, Hawaii County, Hawaii, United States, 96720

Discover More About Castle Hilo Hawaiian Hotel

Location

Staying at Castle Hilo Hawaiian Hotel is a good choice when you are visiting Hawaii County.

About Castle Hilo Hawaiian Hotel

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Castle Hilo Hawaiian Hotel exclusively for you.

With all facilities offered, Castle Hilo Hawaiian Hotel is the right place to stay.

All facilities in Castle Hilo Hawaiian Hotel

Others

Public Facilities

Others
Coffee shop
Elevator
Restaurant
Safety deposit box

General

Smoking area
Banquet
PARKING
Terrace

Hotel Services

Laundry service
24-hour Receptionist
Concierge

Nearby Facilities

GIFT_SHOP_OR_NEWSSTAND
Hair salon
ATM/Banking

Things to Do

Outdoor pool
Garden

Business Facilities

Meeting facilities
Business center

Food and Drinks

Sports and Recreations

Fitness

Accommodation Policy & General Information in Castle Hilo Hawaiian Hotel

Important Note

Fee for full breakfast: approximately USD 7 to 25 per person
Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee: USD 35.38 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness center access
In-room coffee
Newspaper
Phone calls

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time	From 15:00 - Before 12:00
Available rooms at Castle Hilo Hawaiian Hotel	286
Number of floors in Castle Hilo Hawaiian Hotel	8
Another facilities in Castle Hilo Hawaiian Hotel	Others, Coffee shop, Safety deposit box, Smoking area, Banquet

Frequently asked question in Castle Hilo Hawaiian Hotel

What are available facilities at Castle Hilo Hawaiian Hotel?

There are top facilites at Castle Hilo Hawaiian Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Castle Hilo Hawaiian Hotel?

The standard check-in time at Castle Hilo Hawaiian Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Castle Hilo Hawaiian Hotel

Overall Ratings & Reviews Castle Hilo Hawaiian Hotel

Other sources (1,058)

8.2

Very Good

From 1,058 reviews

Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

8.4

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Traveler Reviews Castle Hilo Hawaiian Hotel

Number of reviews per page

Top reviews

xiaojun

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

not good experience

Bettina

Leisure Family

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

easy to reach and nice starting point for most of the sightseeing spots

Susmit

Friends and Family

4.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

This is an old hotel in good location. There are moulds in the washroom. Poor drainage and bath tub faucet did not work. Only water dispenser at the lobby often ran out of water. Free breakfast is a sham. I waited for 60 min for a few small croissants, no butter or jam. Coffee was delayed forever. Nothing was ever refilled. The view was amazing, the elevators worked, enough parking though. The Kitchen and cafeteria staff very rude and short staffed. For simple service requests it was either turned down or made to wait for a long time. Hilo has shortage of hotels, hence they can continue to operate like this.

Brandon

Friends and Family

2.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Hotel common areas were all dirty, homeless people loitering outside by the streets, wild cats everywhere. And one night an alarm was set off causing a total evacuation for nothing, no compensation was offered or received, restaurant and bar have no where near the capacity of its guests. Beds were way too soft have back pain all week. There was one bartender that worked hard was friendly and did her job well, non of the other staff even said hi or by let alone look at you while walking by.

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

In the first night at hotel, we're waken by alarm around 1pm. Run down to the lobby. It turned out it was false alarm. However, no announce was made to the hotel guest. Only if you went to front desk and ask, staff would tell you it's false alarm. No apologies received from hotel by far. After that, security staff couldn't get elevator back to work. My parent who is handicapped has to work the stairs up. No daily housekeeping. Not even dumping the trash or refill supplies. Ice machine is not located at every floor. Breakfast sucks. The worst ever.

Lee

Friends and Family

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Great location beautifully views of Hilo bay

George

Leisure Family

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Good location and view of bay. Complementary breakfast is simple but okay. Option to buy breakfast at onsite restaurant. Room was old (as of December 2024). Lots of small bugs around sink area. Towels rough. Staff friendly. Temper your expectations based on the cost.

Alan

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

it was great

Robert Christopher

Leisure Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Overall a enjoyable experience.

ROWLAND

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

This is an old hotel that has not been upgraded. The walls are very thin. The adjoining room was occupied the first night (out of 4). They weren't particularly noisy but we could hear every sound they made. The hotel is in poor repair.

Atish

Leisure Family

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The property location is good; however, it looks old. Interiors probably need a makeover. Complimentary breakfast was limited to croissant, banana bread, coffee and juice. We stayed 3 days and housekeeping never showed up. The toiletry provided was in small tubes, like samples and won't last more that one wash. For $300 per night, it's is not worth the stay.

Robert

Leisure with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The property badly needs updating. The first room we were given had an extremely unpleasant odor, and the staff did switch us to another room, which was fine, but the switch involved waiting in a long line to get our new key cards. The view was beautiful, and there is a lovely park to walk in from the property. The breakfast was very watery oatmeal, day old croissants and donuts, and apples (no Hawaiian fruit or pastries!)

Verified traveler

6.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

The staff was rude from check in to check out

Verified traveler

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Love the local hospitality of this place. Truly the only place worth staying at in Hilo.

Sterling

Friends and Family

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Jeannie

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Not enough parking spaces available at times.

Maria

Leisure with Partner

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Limited amenities

Shantelle

Leisure with Partner

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Front desk staff that we encountered were very robatic and it felt as if we were interrupting their lunch. At check-in the agent was chewing as we walked up and at check-out the agent had a fork in her hand. Other staff around property was very friendly. Continental breakfast was a very underwhelming experience. Watery oatmeal, cold pastries, apple as your only fruit option.

Marian

Business and Leisure with Partner

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Thank you so much. Staff at front desk and dining were exceptional

Scott

Business

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Staff was friendly

Number of reviews per page

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