My stay at the Courtyard Marriott in Woodbridge Potomac Mills, VA is my worst stay at any hotel. I unfortunately cannot include the 3 pages describing the incidents in your review. Their computer system, employees, breakfast service & management all failed at different points of our stay. The worst was losing 2 hours of visiting my Air Force brother's family on 11/29 by being asked to come back to the hotel because the staff was unable to find their mistake & accused of us of not paying for our last day. They refused Expedia confirmation, that previous staff on 2 separate occasions confirmed our stay until 11/30, that our prepaid breakfast card to the bistro was dated by the hotel staff for 11/30 and they failed to recognize that our room cards still worked on rooms meant we weren't check out on 11/29. Multiple times the computer system was hard for your staff to use. First, we did not receive our breakfast card at check-in & a clerk the next day had to search to find it (that should have never been missed). Then the clerk that checked us in accidentally checked us in for a day early which played a part in the later staff wrongly threatening to remove our stuff. One clerk figured it. Our last day the bistro was unable to serves us because they had run out of food. So 2 unpaid breakfasts, losing 2 hours with my family to come back to prove that we were right & having a traumatic experience with management was worth a soda pop each. AN IMPRESSIVELY BAD EXPERIENCE

It was a great stay

I had a great experience here.

Nice hotel

Overall a good visit

Room looked nice, but on closer inspection, it was not very clean. Sheets were stained, bathroom had dark hair and dirt in shower. The bed was sunken in the middle and not comfortable.

3rd floor smelled of trash, and the vending, laundry room, and ice machine were the reasons why. Bad overflow of smelly trash

Didn't like not having free breakfast

The room’s floor looked as if it was hardly vacuumed. Along the beds and furniture were clumps of hair and random bits of previous stuff previous guests left behind. No vending machines. Although there did have a little shop with about 10 different sizes of sour patch kids and a very sparse selection of sodas. Although they were having the lobby painted and redone, I feel as if attention to the guest rooms were neglected.

We had a very nice stay. The two downsides were: 1) the room smelled musty. And 2) we paid for breakfast but weren’t able to get it. The bistro attendant said it wasn’t in our reservation. I have the receipt that says it was. We didn’t have time to argue. So, we left.

I love the room, very comfortable bed, great property!

TV not working...toilet not working...no breakfast service

Comfortable stay

nice

I had a decent stay. The property was presentable, the staff was kind and courteous and my room was satisfactory. I'd stay here again.

Everything was ok. However, Kitchen staff (a lady) this morning 10/20/24 was unhelpful, & disrespectful.

Great place to stay! Very friendly!

👍

Everything, of which I had need, was at my fingertips!

Amazing and hospitable staff.