Extended Stay America Select Suites Dallas Farmers Branch

My son got ate up by bed bugs we filed a claim still waiting for out come and when we tried to move rooms they said they didn’t have anymore

Ok nice

The room itself was fine but NEVER in my life have I booked an extended stay that sold the cookware that should come with the booking. In addition, i booked for a week and when I asked for clean towrls, I was told there's a charge for that, too

Granted, this experience was in the aftermath of a really bad storm, our experience was less than ideal after all the stress we already endured. The room was muggy. There were some mini roach sightings -- leaving us feeling uneasy and dirty. The elevator wasn't always working; that was unnerving. Again, we had just been through 3 days of no electricity in summer so we were grateful for some relief but we did also wish picked another hotel

The eclipse was amazing and the hotel made it fun

Bed and wi-fi was good. That's about it. They charge extra for stuff for the kitchen, new replacment towels/linens and no shampoo/conditioner or free breakfast.

Unique?

Some how I was able to book and pay for a room that was not available and didn't know until I arrived. Very frustrating and inconvenient.

We chose this place because it had a kitchen. It does, but has nothing in it. We asked for a pot and utensils every day during our 4 day stay and the staff always said we wish bring it within an hour. We never received anyone. The entire place smells like weed. The first room we were given had a disassembled stove, running water that could not be turned off and the fan was falling in the bathroom. Staff actually asked if we could wIt to have it fixed in the morning. After a 10 minute debate, they finally gave us a new room. Do not stay here. Between the construction and this place our trip was ruined.

The hotel front desk was blatantly not helpful. I had to stay there for 3 days in a room with bathroom that had no locks. The hotel staff just told me that they did not have any rooms with locks on their bathroom. Also, there was no manager to attend my concerns for 3 days during the weekend. Staying with kids, it was impossible to use the bathroom for 3 days.

No smoking area BUT STINKS so bad in the hallways. We choose the room for the kitchenet, no plates no soap no paper towels Dirty floors FOR ONE NIGHT AND I will never comeback that is for sure

Room was not clean amenities not as advertised. Crumbs on counter in kitchen No trash can or bag stained torn lamp shades layers of dust everywhere

Good location for what we needed.

It was great!!

I booked this property for my son and daughter in law to stay in. They had their emotional support dog with them. The property states it pet friendly. They did not state that there was an extra pet fee until check in. Under state law facilities are not allowed to charge extra fees for emotional support dogs. We spoke to the manager the next day and we’re told that we would not get charged and that it would be taken care of. My daughter in law had all the legal paperwork for her dog as well. Well when I received my final bill we were charged over $125 over the agreed fee on Orbitz.

No permit for the pool, so we couldn’t use it, which was our main reason for booking here with our kids. Muffins and granola bars for breakfast, so we didn’t go without. The elevator did not work, our refrigerator went out, but they did replace it quickly. I had trouble checking out, even after hotels.com had already fixed it on their end. Thankfully we were reimbursed for our early checkout.

I have ms and there was no elevator. I was on the third floor had to walk it

I had to wait an hour for check in because all the systems were down. It was late and I was extremely tired. Employee did not want to call corporate to cancel my reservation so I was stuck waiting around. Also, the breakfast was not as advertised. The site and employee said it would be ready at 6. When I arrived at 6:30 it still wasn’t ready. So again, I waited around for my children’s sake and it was subpar. The only think put out was an oatmeal package to make in the microwave. That was it. Needless to say, I will not be returning to this establishment ever again-anywhere!

I called ahead and let the hotel know that I would be checking in at 3AM. I was told that was no problem and the lady asked me my name and confirmed my reservation and said that she’d leave a note for the person on the next shift. When I arrived at the hotel, I was told that they don’t check anyone in after midnight. I said that I had paid for a room and I wouldn’t be leaving without one. She called her manager and her manager said that they could not access their systems that they need to check me in and she turned me away. I didn’t get the room that I paid for.

There was store close by