Holiday Inn ASHEVILLE - BILTMORE WEST, an IHG Hotel

Beautiful holiday inn. Felt very cabin like and was decorated for Christmas. We were impressed!!

Excellent staff! Friendly, helpful and kind.

The desk clerk was so amazingly friendly and polite. The hotel was wonderfully comfortable. Safe location and every pet friendly.

This is a great, safe place to stay. Just wish they offered coffee in lobby 24 hours.

The area was a little ran down I am assuming it is because to the recent disaster to the area.

Easy access, very clean and updated. Comfortable stay. Only complaint main lobby, lounge quite cold and breakfast buffet was cold.

Everything was great

We had a nice stay at the hotel. There was a boil water warning because of Helene but we weren't concerned with that. The restaurant served some great food and the staff was very nice. The rooms were cleaned and stocked!

Canceled my reservataion less than 24 hours before I was to arrive. OK to cancel given the hurrican damage but no communication for over 3 days after shutdown was not acceptable. Leah Singleton

I liked the openness of the lobby and the rooms were very comfortable.

Everyone was so wonderful.

Quick, friendly check in. Comfortable room.

We stayed in room 307. Half of the electrical receptacles did not work. Shower head was horrible. No microwave. I had to go down to lobby level for getting my ice for my room.

The property was clean. The outside pool needs to be cleaned more and the fitness center was out of service. Other than that stay was good.

Great property, clean, well staffed. Only complaint was the breakfast which was not worth the upcharge.

Beautiful hotel, great friendly staff, clean rooms, lots of amenities. It was a great stay! I always love staying with Holiday Inn!

Couteous staff. Cleanliness. Bar that served dinner as well. Wide variety of breakfast items available

I really loved the time we had here! The staff were super friendly and accepting. The only aspects I didn’t like is the cost of food and drinks were expensive, and the accommodations that were required in the app of Expedia were not looked at until I called! When I called they had to switch our room to the needed handicapped. When me and my husband got there, the accommodations like the shower chair was broken and not nailed to the ground like it should be, and the extra they had was way too small for me. It was also our honeymoon so we didn’t have much privacy as we wanted, adult times were very limited because we had neighbors and close to others in the pool area. I also was told they was handicap accommodating for the pool area and hot tub, but it wasn’t wheelchair friendly and having steps.

The lady at the desk was rude and tried to charge an extra 100$ the toilet in the room was too low for us . Hard to get on and off the toilet. She said the extra 100$ was an incidental fee. And my debit card was compromised after they used my card .

The location is really nice next to a woods and some rooms have a view of the mountains. It's reasonably clean with very comfy mattresses. Since being there 2 years ago, I was disappointed that they no longer had a whirlpool and that they allow so many dogs now. Many were left unattended and barking in rooms--and don't forget some people have allergies! I prefer hotels that limit pet-friendly rooms to just a few where not everyone has to deal with them or have a room they used to be in. Also, my neighboring guests made no attempt to use quiet voices - even early in the morning and you can hear everything through adjoining doors.