Holiday Inn Express FREDERICKSBURG SOUTHPOINT, an IHG Hotel

Understand property is under renovations. But still charging going rate? Come on! No place to sit

Small TV, Small refrigerator and microwave oven on a high shelf!

When I arrived, I was very dissatisfied to find out the hotel was under construction nowhere on Hotels.com did it say that this hotel was under renovations , and one of the main reasons why I booked there is because I wanted to go swimming. The pool was closed and when I got into my room, there was the chair missing from the corner of the room like there always is the only thing that was there was the office chair at the desk and the bed you could sit on .. I was offered a chair from their dining area where the breakfast is served to sit in in my room , and there was a exposed wire that was coming out of the wall at the end of where my bed was .. I definitely did not like my stay while I was there. I wanted to move properties to the one off of Warrenton Road but when I called Hotels.com, they only wanted to give me a refund for three of my nights not all four .. so I just stayed at the property .. I most definitely will not be staying here again. I was very dissatisfied.

Clean hotel. Good breakfast. Convenient to shopping, restaurants, and highway if travelling. Good value.

Clean room except bathtub was dirty and rusty.

Property was right off !95 and clean and plenty of restaurants in walking distance .3rd time there love the cleanliness

It was very loud in the area at night

We was to stay for 2 days for a soccer tournament, us and the rest of our team checked out after the first night. There was bed bugs and roaches in all the rooms. The housekeeping cart was fill with roaches crawling in and out. The ac/heat was not working either. I do not recommend anyone to stay at this hotel unless you like sleeping with critters.

Everything was good with my stay

Clean

The property is doing renovations (wish it said that when booking) some of the amenities were closed ( and those were partially why we chose to stay here). It was a lot going on all over the place. The elevator closest to our room was out of service. The TV in the room was small and sitting on the desk so you could barely see it. The property is in desperate need of upgrading just wish we knew it was happening now during our stay. Would have stayed elsewhere.

I stayed here previously and it was much better than this trip. The elevator was sketchy and needed maintenance. The bathroom specifically the bath tub was not clean had to clean it myself. Also, the television in the room was small maybe a 32" and they did not have ESPN or HBO. The breakfast was not that great either. I will not be staying at this property again. Maybe you will have a better experience.

I booked this hotel for my sister and her husband, who came from Spain. On the second day of the stay, they canceled the rest of the stay because the Manager stated they were smoking in the room. The Manager never approached them or me to give them a verbal warning about the smoking situation and evicted them from the hotel. On top of that, they charge an extra night to my credit card and $225 for the cleaning fee of the room. They did not have personnel who spoke Spanish, and all the signs were in English. The Manager, very aggressively and without any knowledge of hospitality, evicted my family from the property without taking any corrective action to resolve the problem or to manage the situation differently. Also, the hotel is under renovation and is full of concrete dust, even in the breakfast area, and is noisy during the day. Recommendation: if you are from another country, don't stay in this hotel because Management and personnel appear to not have hospitality training, only speak English, and do not have empathy for foreign travelers. They just care about Americans.

Good place to stay overnight. Comfortable bed and good breakfast. Hotel undergoing updates.

Staff was very friendly and accommodating for our early check in. They had renovations going on but it didn’t interfere with our stay.

Staff was friendly and helpful. Beds were comfortable. We have stayed at this hotel several times. Bathroom could use some updates.

It started out clean and nice. No help from staff to offset sleepless night with cockroach in bed room

Indoor pool was closed, remodeling going on and only 1 elevator was in service.

I stepped into a dark bedroom to see a duct-tape wrapped wire hanging out of the wall where the lightswitch should be. Knowing this is a luxury room, I figured it MUST be like this to make guests go to sleep faster. What a great feature! I got dressed down and in bed quickly in the dark, though didn’t realize why I could still see well enough to do so until I noticed the seedy red light district directly across the street from my room was shining through the sheer curtains. Thinking Las Vegas level brightness wasn’t conducive for sleep, I got back up to close the heavy curtains that were pulled to the side, only to realize they weren’t made to close. No, they were on little half foot tracks, giving the illusion of functional, but completely useless. I attempted to sleep, but the 3rd time the same noisy staff vehicle slowly crept past my window with a driver looking in, I figured I should do something. I pressed my asscheeks to the window, gave the finger, and tied the heavy curtains together to block the window with my belt. I KINDA slept. Bed was comfy, but stunk. Got up extra early thinking if I can’t sleep, I’ll workout. Elevator was broken. Gym was closed for repairs. Pool was closed. I just checked out at 6am and waited on the comp breakfast, which I can say was delightful. 2/5 stars, better than sleeping outside. Breakfast was 5/5.

The room was clean, but needed a little maintenance. It appears there is some updating going on, so hopefully the few issues are being handled.