Hotel Zelos San Francisco

The restaurant inside of this hotel is swanky and the food is delicious

Unsafe area

Property is fine. Evening staff not friendly.

Smooth checkin and friendly staff. The location is super convenient. It’s an easy walk to the Ferry Building for the Saturday farmers market and to restaurants in Union Square and SOMA. There's even a Trader Joe’s right next door.

Was charged extra for charges that were not disclosed like valet parking at $55 a day and not allowed to park anywhere else but with the hotel

good

The staff was excellent! The room was perfect for two of us. Location is very walkable.

Overall decent and good,

We stayed for 15 days at Hotel Zelos and were very pleased with the accommodations and staff. Everyone from Jeffry and Amish at the front desk to Stephen in the cocktail bar to the housekeeping staff went above and beyond to make our stay a great one. The transportation, either on a bus, street car, cable car or train was merely steps away so we were able to explore the entire area, even on the ferries. Trader Joes is the next door down so getting snacks or breakfast or lunch in the room occasionally was a treat. The hotel next door allows Hotel Zellos guests to use their washer and dryer so for longer stays it is a great amenity. There are issues with homeless in Union Square but we were able to walk around safely, although after 8:00pm I recommend an Uber to get to restaurants. Overall it was a super trip!

Good and cool looking

Service at night was awesome, but in the morning was too rude

Wish breakfast was free and so expensive

Room was clean with two double beds. But the room was not so big. Service was great.

Hotel Zelos is my home away from home whenever I'm in San Francisco. The rooms are comfortable and stylish, the restaurant is wonderful, and the staff are welcoming. It's also well located for shopping, food, and transit.

Beautifully redone hotel in SF!

Bathtub didn’t drain despite telling staff multiple days it never got fixed. Bathrooms could use updating. Otherwise nice.

I arrived at this hotel following an international flight at 7pm PST ($70 USD Uber to get there). Following a 5-10min wait time to check-in (front desk personnel nowhere to be found), with another person waiting to check in behind me, I was told my room was unavailable or cancelled due to their overbooking. My own booking was arranged and paid for via Expedia over a month ago. Egregiously, the person waiting behind me was able to check in, no issue whatsoever. I was told Expedia was responsible in notifying me earlier that day of their abrupt cancellation, not themselves; and I was to be moved to a similar hotel 10 minutes away that required another Uber. They confirmed they had not tried to contact me directly. Though the other hotels Google rating was similar, both hotels showed to have a ton of dissatisfied comments and negative reviews. I asked to be refunded on the spot and decline their suggested accommodation. Nope, responsibility for a refund is through Expedia, not the hotel. As the hotel could provide another hotel in the city and the booking was done through Expedia, I would not be refunded. This hotel was a terrible guest experience, all in all. They made no attempt to remediate - no transportation to the next hotel, no vouchers, zero! The other hotel confirmed that at 5pm that day, they had been sent request to accommodate me as a guest! I recommend people allocate their money elsewhere. Read the fine print, and book directly with reputable hotels.

Needs an upgrade. One of two elevators out of service. Ice machines unavailable… one single staff person for all the guests at the lobby definitely insufficient.

Nice spacious room and to our surpirise it had a jacuzzi tub! The front desk service was very good and we were given an early checkin and late check out. The Dirty Habit restaurant service was good in the mornings but the continental breakfast (free w/ voucher) could use an update. Each day they offered the same two croissants, fruit and muffin with juice or coffee. The room was great overall with the bed comfort being fair. I would stay her again. The location is great too, just 2 blocks from Union Square.

Very nice hotel